Lead Field Service Technician

Yancey Bros. Co. Authorized Caterpillar Equipment DealerFrom Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.Job Title: Yes Lead Field Service TechThe YES Lead Field Service Tech is responsible for overseeing Field Service Technician's performance and inspecting repairs to ensure conformity to company standards.Primary Responsibilities:Monitor Technicians during repair activities to ensure adherence to ethics and safety proceduresOversee Technicians and communicate goalsEnsure Technicians have the resources needed for completion of jobOrganize and delegate daily repair tasksInteract with Service coordinator to provide feedback to the management groupEnsure that all repairs meet quality standardsRepresent and advocate for team needsMotivate Techs to accomplish goalsOther duties as assigned and qualifiedAdditional Responsibilities:Participate in required safety program, and work in a safe mannerComplete additional tasks as assigned by managementEducation/Experience:Must have a high school diploma or equivalent experienceAt least 2 years of technical experience2 years' experience in the industry is acceptableRequired Qualifications/Skills:LeadershipProblem solvingCommunicationYES Manufacturing knowledge/experience of productAttention to detailAdaptabilityTechnical skillsConflict resolutionDecision makingMeasurement skillsLicense, Certifications, or Training Requirements:Must complete Yancey and Industry Safety Training RequirementsTechnical trainingLeadership trainingMust have a qualified driving recordDefensive driver trainingEmployee may be required to submit to customer security requirements including but not limited to additional background checks, drug tests, and provide additional identification.Physical Demands/Environmental Conditions:Occasionally pushing/pulling, reaching (both above and below shoulder), bending/twisting, walking, standingOccasionally Lift/Carry/Lower 1 – 50 Lbs., seldom Lift/Carry/Lower 50 – 75 Lbs., never Lift/Carry/Lower +75 Lbs.Must be able to travel to job sites in state and out of state.Field Service: May be subject to extreme weather conditions including but not limited to extreme heat, cold, rain, snow, and ice. Equipment, tools and job site may be very loud requiring hearing protection. Environment may include vibrations, strong odors, moving mechanical parts, exposure to electrical shock, flammable liquids and gases, oils and solvents, working on platforms or equipment over 4 feet from the ground. Appropriate PPE maybe required and mandated by Yancey Bros. Co. or the customer.Values:At Yancey Bros. Co, we are always looking to add people to our team who share our core values:Safety: We value the lives and health of our team and customers above all else.Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.Teamwork: We work as one across our organization for the benefit of our customers.Ideal candidates will demonstrate the following values:Acting in a safe mannerExhibiting honesty and integrityActing in a fair and ethical mannerTeam mentalityDelivering quality resultsEmbraces change / improvementExhibiting superior customer service skillsExhibiting pride and ownershipWorking with a sense of urgencyExhibiting a winning attitudeWhat We Offer:Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.Competitive Pay Structure:Competitive PayIndividual Bonus Opportunities AvailableTechnician Tool Allowance401k Plan Strong Company MatchEmployee Profit SharingFinancial Wellness CoachingEmployee Wellness Program:Medical, Vision, Dental InsurancePrescription Drug CoverageFlexible Spending AccountsShort & Long Term DisabilityGroup Life InsurancePersonal Time Off:Paid HolidaysPaid Sick LeaveCareer Development:Tuition ReimbursementOngoing TrainingAdvancement OpportunitiesEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.