Systems Technician Sr

Systems Technician, Senior (End User Compute)

Location: Fort Worth, TX (Onsite)

Salary - 34-36/hour

As a Senior Systems Technician on the End User Compute team, you will participate in and lead engineering efforts to provide secure and highly available end-user services and devices. Your role is a blend of high-impact project participation and hands-on systems support. Whether you are troubleshooting complex issues, deploying technology, or mentoring teammates, your goal is to ensure a seamless and secure experience for every user. You don't just maintain the status quo—you anticipate growth and build the solutions to meet it.

Essential Duties and Responsibilities

• In-Person and Remote Support - Be onsite support for local teammates, projects, and tasks, while also supporting remote users & devices globally.
• Device Lifecycle Management: Evaluate, define, and enforce global standards for end-user hardware and software, ensuring a high-performance and ergonomic fleet.
• Deployment Architecture: Leverage and maintain automated deployment frameworks (e.g., Autopilot, Intune, Entra) to ensure seamless device provisioning and a "zero-touch" user experience.
• Modern Workspace Innovation: Implement, maintain, and optimize next-generation A/V and video conferencing solutions (e.g., Microsoft Teams Rooms, Cisco, Zoom Rooms) to support a hybrid workforce.
• Infrastructure Oversight: Proactively monitor and maintain the health of the EUC infrastructure environment, identifying potential bottlenecks before they impact productivity.
• Asset Governance: Participate in and maintain inventory management strategies, ensuring lifecycle data is accurate, and hardware refreshes are executed on schedule.
• Advanced Troubleshooting: Act as the Tier 3 Subject Matter Expert (SME) for complex incident resolution, coordinating across functional areas to diagnose and rectify root causes.
• Security & Compliance: Ensure all EUC activities align with InfoSec policies and organizational frameworks, maintaining strict adherence to Change Management and Incident Management protocols.
• Continuous Improvement: Proactively recommend hardware or software enhancements to address recurring issues and drive operational efficiency.
• Knowledge Management: Author and maintain comprehensive technical documentation for new and existing solutions; lead the training and mentorship of junior engineers to elevate the team's overall technical maturity.

Required Skills and Abilities

• Experience: 5+ years supporting end-user devices and users in a large-scale (e.g., 5,000+ users) enterprise environment.
• 5+ years of experience with Microsoft Windows OS and Mac OS
• 1+ years of experience with Microsoft Intune and working in a global (multi-country) environment.
• Technical Expertise: Advanced understanding of Intune or other MDMs (SCCM, JAMF, etc.)
• Deployment Experience: Strong understanding of Windows Autopilot, Apple Business Manager, and Zero-Touch Provisioning.
• Scripting & Automation: Experience in PowerShell (or Python/Bash) to automate repetitive tasks, configuration changes, and data gathering.
• OS Lifecycle & Support: Deep understanding of Windows 10/11 and macOS architecture, including registry editing, profile management, and update ring
• Experience implementing video conferencing and AV solutions
• Access Management: Experience with Azure Active Directory (Entra ID), including Conditional Access policies, Group Policy Objects (GPOs), and RBAC.
• Endpoint Security: Experience managing antivirus/EDR solutions (e.g., Microsoft Defender for Endpoint), BitLocker encryption, and vulnerability remediation.
• Compliance: Ability to translate InfoSec requirements into technical configurations (e.g., CIS Benchmarks or NIST standards).
• Experience in ServiceNow or ITSM ITIL based ticketing system.
• Soft Skills: Exceptional interpersonal, verbal, and written communication skills.
• Proven analytical and problem-solving skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to build strong, trusting relationships with technical and non-technical staff.
• A self-starter, highly motivated, and naturally curious, with a customer-centric mindset.
• Mentorship: A genuine interest in coaching junior teammates and fostering a collaborative, knowledge-sharing environment

Education & Certification Preferences

• Education: Bachelor's degree in Computer Science, Information Systems, Business, or a related field of study is required.
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Jamf Certified Admin (for Mac-heavy environments)
• ITIL Foundation v4 (for process and framework alignment)

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.