Patient Services Coordinator-Outpatient

Job Description

Job Description

"Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive.”

The posted wage range reflects the full range for this role. Placement within the range is based on job-related factors, and new hires typically start below the midpoint.

Position Summary:

The Patient Services Coordinator responsibility encompasses a variety of administrative support tasks and general office responsibilities. Additionally, this position may represent the clinical facility on the Safety Committee.

CORE COMPETENCIES

Collaborates with Others

Collaborating cohesively and in a helpful manner to accomplish shared objectives alongside peers.

• Recognizes and honors the contributions and hard work of others.
• Offers valuable and actionable feedback to peers in a constructive and professional manner.

Acting with Empathy and Compassion

Genuinely understand and respect for others' perspectives and emotions. Strive to foster a culture of compassion, empathy, and support that extends beyond our walls.

• Maintains open and effective communication channels with team members.
• Stays open, curious, and flexible to suspend judgments and evaluations when considering what others offer.

RESPONSIBLITIES

• Serve as a hospitable guide for both the program and the agency; greet visitors and clients warmly, and assist in navigating clients and guests to the appropriate resources or partner agencies.

• Offer document organization and accessibility services for both clients and team members. This encompasses management of medical documents, processing and maintenance of laboratory orders and results, handling of insurance and billing details, distribution of educational program materials, and other dissemination of organizational information as needed.
• Provides support of the intake process across outpatient services (substance use disorder, mental health, medication management, and medication assisted treatment) by verifying clients desire for mental health services, scheduling appointments and updating program information in electronic health record.
• Provide support as needed to clincial staff for conducting UA, ordering labs, or requesting labs from referral sources.

• Manage client’s historical mental health records, physical examination data, consultations, and any test outcomes from past healthcare providers.
• Provide support to operations team as needed including managing the daily mail, printing, faxing, operating phone and online communication systems, maintaining inventory, ensuring a clean/tidy outpatient facility and other day to day activities as assigned.
• Maintain and organize intake and mental health folders, ensuring proper documentation via the electronic health record as well as downtime procedures
• Audit client files, including discharge memos and referent Release of Information forms, and close out past client files
• Coordinate incoming referrals from multiple sources into the clinic scheduling tools and work collaboratively with remote team members in other sites. .
• Collaborate with other internal programs, schedules, and systems in support of outpatient scheduling for clinicians. and add to internal schedules and systems.

QUALIFICATIONS AND REQUIREMENTS

Education:

• High School Diploma or GED required.

• Associate's Degree or equivalent combination of education and work experience preferred.

Experience:

• Medical Office Experience

Licenses/Certificates/Registration:

• Drivers license and insurance required

WORKING CONDITIONS

1. Comprehension
2. Ability to understand, remember, and apply oral and written instructions or other information.
3. Reasoning and Decision Making
4. Ability to plan, organize, and carry out assignments from management staff with minimal direction.
5. Ability to analyze situations and make decisions that moderately impact the immediate work unit.
6. Organization
7. Ability to organize and prioritize job duties effectively and timely, set priorities, and meet critical deadlines.
8. Communication
9. Ability to understand and follow basic instructions and guidelines, complete routine forms, and communicate orally.
10. Physical requirements for this position include hearing, seeing, smelling, speaking, feeling, reaching, pinching, and repetitive motions.
11. This position requires standing, walking, and bending for long periods.
12. This position may require exerting up to 40 pounds of force to lift, carry, pull, or move objects.

Benefits:

We offer a comprehensive benefits package (full time employees) including:

• Medical, dental, vision, life, and supplemental insurance
• Health savings, flex spending, and dependent care accounts
• 401K with employer matching
• Generous PTO and holiday pay

For additional information on benefits:

- content/uploads/2026/06/EE -Benefit-Summary-6.17.26.pdf

Triumph Treatment Services complies with federal and state laws and applicable discrimination regulations based on any protected class as defined by law. Triumph Treatment Services specifically does not discriminate on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, non-job related sensory, mental or physical disability, or the use of a trained guide dog or service animal by a person with a disability. This holds for all employment opportunities at Triumph Treatment Services.