Leasing Manager

Job Title Leasing Manager Salary $26 to $28 per hour Benefits Physical wellness: Medical, dental, vision, and mental health coverage options. Financial wellness: Competitive pay plus basic life insurance and matching 401(k) contributions. Mental and emotional wellness: Generous time‑off plan includes 10 paid holidays, including a community service day and your birthday. Perks and more: Mentoring, professional development, discounts, tuition reimbursement, robust recognition program. Responsibilities Focus on the needs of others by listening, understanding, and showing empathy and respect. Conduct training, facilitate regular meetings, and coach leasing consultants to obtain optimal performance. Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move‑in paperwork and processes. Review and ensure lease applications have accurate information and payment has been collected before forwarding to the property manager for approval. Conduct outside marketing and employer outreach and review Internet and marketing ads. Identify target market, develop and implement marketing plans, and coordinate, qualify, and update advertisements. Maintain accurate and detailed records of traffic activity by entering it into the computer. Translate phone traffic into scheduled appointments with prospective residents for property tours. Provide follow‑up with each prospective resident via phone, mail, or email. Orient prospective and current residents to the property. Process renewal paperwork and ensure paperwork is delivered to current residents on a monthly basis. Create and maintain resident files, including reviewing move‑in paperwork with new residents. Ensure all open and close procedures are completed daily. Ensure model apartments are in touring condition at all times. Coordinate move‑in/out schedules with maintenance team and inspect apartments prior to resident move‑ins. Assist with processing work orders for residents and ensure they are completed in a timely manner. Conduct weekly market survey and stock competitor listings. Assist with planning and implementing resident activities to increase resident retention. Promote positive resident relationships throughout tenancy by ensuring requests are responded to promptly and accurately. Manage resident issues, including neighbor disputes. Inspect buildings and grounds to ensure safety and cleanliness, and alert maintenance to items that need repair. Comply with all company policies, applicable health and safety rules and regulations, as well as all local, state, and federal laws. Other duties as assigned. Education and Experience High school diploma required. Minimum one year of residential leasing and/or management experience required. Prior experience with a revenue management system required. Prior experience with Yardi or an equivalent property management system required. Prior experience with customer reputation management tools required. Skills and Requirements Excellent customer service and interpersonal skills with the ability to relate to others. Basic knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel. Excellent communication skills to effectively and sensitively interact with all levels of management. Sensitivity to confidential matters required. Ability to work independently and prioritize effectively in a fast‑paced environment with a strong sense of urgency. Ability to relay technical concerns with adequate detail, quickly, and accurately. Capability to read, write, comprehend, and converse in English. Proficiency in using general office equipment such as telephone, fax machine, printer, copier, and key‑track system. Strong organizational and time‑management skills. Ability to defuse situations involving angry or difficult people. Valid driver’s license, clean driving record, and current auto insurance required. Compliance with all safety requirements required. Successful completion of Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment required. EEO Statement The company is an equal opportunity employer. All qualified applicants will receive consideration for employment and opportunity of promotion without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other protected status in accordance with applicable law. #J-18808-Ljbffr