Customer Service Representative

Description

Start Your Career in Automotive - No Experience Needed

Looking for a career where your communication skills make the difference? Join our fast-paced Business Development Center (BDC) team and help customers take the first step toward their next vehicle- no traditional car sales experience required!

In this customer-focused role, you'll respond to inbound inquiries, follow up with warm leads, and schedule appointments for our sales team. If you have experience in customer service, retail, hospitality, or a call center, this is an excellent opportunity to grow your career.

This is a full-time position with a structured, rotating schedule:

• Monday-Friday: 8:30 AM - 5:00 PM
• Two evenings per week: 12:00 PM - 8:00 PM
• Rotating Saturdays (typically two per month)
• No Sundays!

Why This Role Matters

Our BDC team is the first point of contact for customers. You set the tone for the entire experience by responding quickly, building trust, and helping customers take the next step.

Your ability to connect with customers directly impacts showroom traffic, sales performance, and the overall customer experience.

What You'll Do

• Respond to inbound customer inquiries via phone, text, and email

• Build relationships and understand customer needs

• Schedule appointments for the sales team

• Follow up with customers to keep conversations moving

• Track and manage activity in our CRM system

What Success Looks Like

• Quickly responding to new customer inquiries

• Consistently setting high-quality appointments

• Maintaining strong communication with customers

• Staying organized and following up consistently

• Contributing to a positive, team-first environment

What to Expect Day to Day

• Steady flow of inbound leads and customer conversations

• Fast-paced, high-energy environment

• Heavy communication via phone, text, and email

• Team collaboration and shared goals

• A structured day that stays busy

Compensation & Growth

• $40,000-$60,000+ annually

• Hourly pay plus uncapped bonus

• Performance-based earnings with no cap

• Clear path into sales and leadership roles

• Many team members promote from within

What We're Looking For

• Strong communication skills

• Positive attitude and willingness to learn

• Comfortable using computers, texting, and email

• Customer service, retail, or call center experience is a plus

• No automotive experience required

Requirements

Skills & Traits That Succeed Here

• Competitive and goal-driven

• Organized and consistent with follow-up

• Coachable and open to feedback

• High energy and team-oriented

• Professional and customer-first mindset

Growth Opportunities

We believe in promoting from within. This role is often the starting point for:

• Automotive Sales Consultant

• BDC Team Lead or Manager

• Leadership roles across the dealership

Why Join Fred Beans

• Paid training from day one

• Strong promote-from-within culture

• Supportive leadership team

• No Sundays for better work-life balance

• Proud 8-time Best Place to Work

Benefits

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and company holidays

• Paid parental leave

• Life and disability insurance

• Pet insurance

• Employee discounts on vehicles, parts, and service

• AutoRewards membership perks

Fred Beans Automotive is a veteran friendly and equal opportunity employer.