Service Advisor

Service Department Sales Consultant OpportunityVan Horn Dodge of Plymouth has an outstanding opportunity for an eager and professional Service Department Sales Consultant. Whether this is your first job in the automotive industry or are looking for the next step in your career, we want to talk to you.At Van Horn we don’t just sell cars, we create unforgettable driving experiences for our customers. No experience is necessary, we provide full training. If you are passionate about the customer experience and using your interpersonal skills to shine, we invite you to apply!Why work at Van Horn:Generous paid time off policy including vacation, personal days, and holidaysNo SundaysGym/workout reimbursementTuition reimbursementHealth, Dental Vision, 401k & more!Paid volunteer time (16 hours of paid time off annually to volunteer for organizations of your choice in addition to our generous paid time off (PTO) plan)Employee discounts on vehicles, parts, and serviceEmployee Stock Ownership Program (ESOP)Professional work environmentPromote from within cultureCommunity involvementEmployee referral programHoliday parties, brewer game, summer picnic & more!Your Responsibilities:Greet customers promptly and pleasantlyPerform vehicle walk around with customer to determine needed repairsReview vehicle maintenance history and make recommendationsSell recommended service work to customers based upon mechanics diagnosisProvide the customer with a written cost estimate of repairs and an estimated time needed for repairsInform dispatcher of incoming work and ensure customer’s needs are understood by the technicianFollow up with technicians and the parts department on the progress of repairs to ensure timely completion of workNotify customers on the status of their vehicleVerify warranty and service contract coverage and administer claims for qualifying repairsFollow up with customers to ensure customer satisfactionReview completed work and charges with the customer and/or send a digital invoice for online payment.Qualifications:High School Diploma or equivalentValid Driver’s LicensePrevious customer service experience preferred but not requiredMust be organized, reliable, and able to work in a fast-paced environmentEmployee Owners Do It Better- Come find out for yourself!