Director, ICQA (Fulfillment)

Job Description

Job Description

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history:   

At Spreetail, our fulfillment centers are the engine behind every customer promise we make. We're looking for a strategic, data-driven leader to own inventory accuracy and quality assurance across our FC network — someone who doesn't just identify problems, but architects the systems and disciplines that make them rare. You'll sit at the intersection of people, process, and technology, partnering across fulfillment, software, and other stakeholders to continuously raise the bar on how we operate and how our customers receive their orders.

• Champion Inventory & Quality: Drive best-in-class inventory control and quality assurance across the fulfillment center (FC) network, ensuring all product is received, stored, and billed accurately.
• Resolve Operational Failures: Deep dive into root causes for shipping errors, damaged products, and systemic variances, deploying corrective action plans to decrease failure rates.
• Lead Strategic Initiatives: Write comprehensive program whitepapers to scope business impact across people, process, and technology, proposing enhancements to existing operations.
• Drive Cross-Functional Alignment: Partner seamlessly with customer experience, software, and fulfillment teams to turn performance opportunities into a continued strategic advantage.
• Analyze & Model Data: Model data and metadata for pre-built and ad hoc reporting to identify trends in inventory accuracy, replenishment, and overall FC performance.
• Optimize the P&L: Analyze program and product risks to present actionable, data-driven business recommendations that optimize fulfillment cost-per-unit and operational throughput.
• Deploy Standardized Processes: Drive new disciplines, standard operating procedures (SOPs), and job instructions across the network to enhance the customer delivery experience.
• Executive Communication: Communicate complex strategies, performance metrics, and recommendations clearly and concisely to peer-level stakeholders and senior executive management.

• Core Experience: 5+ years of leadership experience in fulfillment or operations management, heavily focused on e-commerce, high-velocity inventory control, and quality assurance.
• Process & Financial Acumen: A proven track record of managing complex business processes, deploying quality programs, and leveraging P&L knowledge to optimize operational costs.
• Technical & Analytical Proficiency: Strong analytical skills with the ability to model data for optimization problems, backed by expertise in Excel and ideally SQL or similar database query languages.
• Executive Communication: Exceptional cross-organizational communication skills with the demonstrated ability to present clear business recommendations and navigate ambiguity.
• Self-Driven Execution: Highly organized, effective at time management, and capable of driving impactful results with minimal oversight (MBA in Business Analytics or Supply Chain Management is a plus).

In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply!

What you can expect from us: 

•We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families. 

•  We celebrate accomplishments.  Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards.

•  We care about your Health & Wellness.  Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources. Learn more about our benefits & perks package. 

•  We create the opportunity to revolutionize your community.  We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it.

Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email View email address on ziprecruiter.com.

Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to View email address on ziprecruiter.com directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.

#LI-On-site

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.