Business Analyst

Company Description

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

Job Description

We are seeking a highly skilled and experienced IAM Business Analyst to join our dynamic team. This role is pivotal in driving our DevOps initiatives, with strong focus driving requirements that ensure security, compliance and streamlined user access. The ideal candidate will possess a deep understanding of technical protocols for interoperability.  

Key Responsibilities:

Requirements Gathering

• Eliciting IAM needs from stakeholders to ensure solutions meet security, compliance, and business objectives. 
• Act as a liaison between business stakeholders, IT teams, and end-users.

Collaboratively participate in designing solutions

• Collaborate with technical teams to design and implement IAM solutions that meet business needs and security standards.
• Identify opportunities for optimization

Ensuring Compliance

• Conducting gap analyses to ensure IAM practices meet regulatory standards (like ISO 27001) and industry best practices.      
• Ensure IAM processes and solutions comply with internal policies and security standards.    

Optimizing Processes

• Analyzing and improving identity management procedures, user experience, and the implementation of access control models (RBAC, ABAC).

Supporting Integration

• Understanding how IAM solutions integrate with various systems and APIs using standards like SAML, OAUTH, and SCIM. 
• Provide support for IAM tools and resolve access-related issues for IAM internal teams.

Documentation

• Create and maintain essential documentation, including Business Requirements Documents (BRDs), process flows, and visual aids.

Essential Skills and Qualifications

Mentorship:

• Must be able to work with DevOps engineers, Developers, Support and QA to provide guidance, mentorship, and support. 
• Foster a culture of collaboration, continuous improvement, and innovation within the team. 

Collaboration

• Work closely with stake DevOps, developers, QA, Support and other stakeholders to ensure seamless integration and deployment processes. 
• Participate in architectural discussions and design reviews to promote best practices. 

Communication

• Excellent written and verbal communication skills for presenting technical concepts to non-technical audiences. 

Problem-Solving

• Proficiency in identifying and resolving complex security and access management issues.

Qualifications

Understand various interoperability protocols

• SAML (Security Assertion Markup Language)
• OAuth 2.0 and OpenID Connect (OIDC):
• SCIM (System for Cross-domain Identity Management):
• REST and SOAP APIs

Understand basic IAM processes

• RBAC
• Provisioning
• Deprovisioning
• Active Directory
• SDLC
• Audit

DevOps Practices:

• Solid understanding of DevOps principles and methodologies.
• Experience with various designing tools

Communication and Collaboration:

• Excellent interpersonal skills, with the ability to communicate effectively with technical and nontechnical stakeholders.
• Proven ability to work collaboratively in a team-oriented environment.

Problem Solving:

• Strong analytical skills with the ability to troubleshoot complex systems.
• Ability to work in a fast-paced environment and manage multiple priorities.

Education Commensurate Experience:

• Bachelor or master’s degree in computer science, Cybersecurity, Information Technology, or a related field
• Specialized skills and certifications (like CISSP or CISM) are highly desirable.

Additional Information

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;   
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

Additional Employee Requirements  

• Participation in both internal meetings and external meetings via video calls, as necessary. 
• Ability to go into corporate or client offices to work onsite, as necessary. 
• Prolonged periods of remaining stationary at a desk and working on a computer, as necessary. 
• Ability to bend, kneel, crouch, and reach overhead, as necessary. 
• Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary. 
• Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary. 
• For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary. 
• For positions that require business travel and/or event attendance, a valid driver’s license and acceptable driving record are required, as driving is an essential job function.

*If requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.   

USA Benefits (Full time roles only, does not apply to contractor positions)

• Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options  
• Flexible Spending Accounts (Medical, Transit, and Dependent Care)  
• Employer Paid Life Insurance and AD&D Coverages  
• Health Savings account paired with our low-cost High Deductible Medical Plan  
• 401(k) Safe Harbor Retirement plan with employer match with immediately vest   

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.