Store Manager - Soho, NY

As a Fendi Store Manager, you will be the owner of the business, a Fendi Ambassador, and accountable for overall store performance. You will oversee and lead the management of the store, employees, merchandise and achieve store targets while building a positive experience for the internal and external client. You are responsible for leading and inspiring the team, building succession plans and internal growth paths for all team members. Responsibilities: Business Development and Performance Management: • Drive and increase sales performance for overall business. • Analyze the business, propose, and implement action plans to improve results, generate sales for each product category new crafting clients and reactivating former ones. • Develop a sales strategy, working cross-functionally with corporate partners. • Market authority, identifying new opportunities to attract and retain clients. • Develop and deliver events and incentives to grow the business. • Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met. • Be present on the sales floor, continuously empower sales staff to meet assigned sales through authentic client experience. • Collaborate with the Retail Events team for the organization of local events. Client Management: • Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team. • Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database. • Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers. • Improve Mystery Shop Results with action plans. • Cultivate a strong private appointment culture. Administrative & Operations Management: • Ensure alignment and partnership between front of house and back of house. • Complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage. • Control vital actions to optimally control costs and ensure efficient operation in store. • Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies. • Ensure maintenance of cycle counts, inventory accuracy and shrink requirements. • Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management. • Ensure team follows all company policies and procedures • Lead the team with health and safety protocol and processes Visual Merchandising: • Maintain merchandising standards. • Know the bestsellers and have them on display all the time. Team Management: • Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings and storewide meetings to mentor and deliver timely feedback. • Ensure all Top Store initiatives are rolled out, updated, and understood by the team. • Attract and recruit the best talent available in the market through networking and scouting. • Implement company policies while adhering to accurate procedure regarding disciplinary action. • Proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths. • Identify individual and team training needs. Additional information: Qualifications: • Minimum 5 years’ related experience, luxury retail preferred. • Strong drive for results; goal oriented. • Excellent social skills: the ability to communicate optimally both verbally and in writing. • Ability to use POS system and its inventory management functions. • RTW experience preferred. • Foreign language skills are a plus. • Ability to work in a collaborative team environment. • Ability to lift boxes/weight up to 10 lbs. • Organizational and strong digital literacy required. • Must have flexible schedule: some nights, weekends, and holidays. #J-18808-Ljbffr