Business Process Analyst

Business Process Analyst

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations that desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include IT Talent Solutions, Data Delivery & Analytics, Cyber Security, Cloud Migration, Applications and Infrastructure, Software Development, and Finance & Accounting.

M9 Solutions is seeking a Business Process Analyst to work hybrid remote/on-site in support of a government contract for a client located in Washington, DC. An active Public Trust clearance is required.

Responsibilities

• Analyzes and maps existing operational processes, identifies gaps, and recommends improvements to enhance efficiency, governance, and compliance.
• Develops, updates, and maintains Standard Operating Procedures (SOPs), ensuring consistency, accountability, and alignment with organizational requirements.
• Designs and implements dashboards that provide visibility into process performance, risk indicators, workflow status, and key operational metrics.
• Facilitates stakeholder engagement, process validation sessions, user training, and adoption of new procedures and reporting tools.
• Monitors operational trends, develops actionable insights, and supports risk assessment and mitigation efforts through data-driven recommendations.

Required Skills and Qualifications

• Ability to obtain a Public Trust security clearance.
• 3+ years of experience in business process mapping, workflow analysis, and operational improvement within a federal government or highly regulated environment.
• 3+ years of experience developing, updating, and maintaining SOPs, policies, or procedural documentation.
• Experience using process improvement methodologies and tools such as BPMN, swim lanes, RACI matrices, or process flow diagrams.
• 2+ years of experience developing dashboards and reporting solutions using tools such as Power BI, Tableau, or similar platforms.
• Experience supporting risk assessment, compliance, research security, governance, or operational controls, with strong stakeholder engagement and communication skills.

Salary Range $120,000 $135,000 USD

M9 Solutions, LLC (M9) is a Federal subcontractor and complies with all applicable federal laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA). M9 also adheres to the affirmative action requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), ensuring equal opportunity for protected veterans. If you wish to voluntarily share that you are an individual with a disability, you are welcome to do so at any point in the application or employment process; M9 does not require this information, and it will not affect your candidacy. If you need accommodation during the application process or encounter difficulties using our website, please contact our Human Resources Department at View email address on click.appcast.io or View phone number on click.appcast.io.

M9 Solutions is a proud participant in the Virginia Values Veterans (V3) program and supports the Military Medics and Corpsmen (MMAC) initiative, demonstrating our commitment to hiring and supporting veterans, transitioning service members, military spouses, and dependents.