Shift Manager

Chick-fil-A Highlands Ranch Town Center Shift Manager Position Vision Statement: At Chick-fil-A Highlands Ranch Town Center, our vision is to be a pillar of our community and cultivate a culture of integrity, service, and excellence. We are committed to fostering an environment where every team member is valued, empowered, and inspired to lead with purpose. Role Summary: As a Shift Manager, you are a pivotal leader in our restaurant operations. This role is designed for individuals who demonstrate a passion for leadership, operational excellence, and team development. Under the guidance of management, you will oversee daily operations, mentor team members, and ensure an exceptional guest experience. Core Responsibilities: Operational Leadership: Manage daily shift operations, including overseeing team member performance, ensuring adherence to quality standards, and maintaining a clean and safe environment. Team Development: Mentor and coach team members, providing constructive feedback and fostering a culture of continuous improvement. Guest Experience: Address and resolve customer concerns, ensuring every guest leaves with a positive impression. Administrative Duties: Complete daily operational checklists, manage cash handling procedures, and ensure compliance with company policies. Safety & Compliance: Enforce safety protocols and food safety standards, ensuring a secure environment for both team members and guests. Break Management: Oversee and manage team member breaks, ensuring compliance with labor laws and maintaining operational efficiency. Leadership Expectations: Integrity: Uphold the highest standards of honesty and ethical behavior in all interactions. Servant Leadership: Lead by example, prioritizing the needs of others and fostering a supportive team environment. Communication: Exhibit strong verbal, written, and electronic communication skills, facilitating clear and effective interactions. Problem‑Solving: Demonstrate the ability to identify issues, analyze situations, and implement effective solutions. Accountability: Take ownership of responsibilities and outcomes, holding oneself and others accountable to high standards. Qualifications: Experience: Minimum of 1 year in a supervisory or leadership role within the restaurant or hospitality industry. Availability: Flexible schedule with availability to work evenings, weekends, and holidays as needed. Skills: Strong organizational skills, attention to detail, and proficiency in basic computer applications. Physical Requirements: Ability to stand for extended periods and lift up to 50 lbs. Compensation & Benefits: Hourly Rate: Competitive pay based on experience. Professional Development: Access to leadership opportunities. Health benefits and retirement plans available. Working at a Chick‑fil‑A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick‑fil‑A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. #J-18808-Ljbffr