Business Systems Analyst

Business Systems Analyst

We are looking for a highly analytical, self-driven Business Analyst to join our Agile development team as we continue building the next generation of CSC's License Pro application.

We are looking for someone who enjoys solving complex business problems, navigating ambiguity, and partnering closely with both business and technical teams to design innovative solutions.

Success in this role requires someone who can quickly develop expertise in a complex business domain, think critically, ask the right questions, and independently drive initiatives from discovery through implementation.

You'll be expected to understand current-state processes, identify opportunities for improvement, define future-state solutions, and work alongside Product Owners and development teams to deliver high-quality software in an Agile environment.

Some of the things you'll be doing:

• Partner with business stakeholders, Product Owners, and development teams to identify business challenges and translate them into scalable software solutions.
• Independently analyze complex business problems, research potential solutions, and recommend the best path forward.
• Facilitate requirements gathering workshops, stakeholder meetings, backlog refinement sessions, sprint planning, and solution reviews.
• Develop clear, complete, and well-organized documentation including user stories, acceptance criteria, process flows, business rules, wireframes, and functional specifications.
• Build a deep understanding of complex business processes and system functionality while becoming a trusted subject matter expert.
• Collaborate daily with developers, QA engineers, architects, and Product Owners to ensure requirements are understood and successfully implemented.
• Help maintain and prioritize the product backlog by identifying dependencies, risks, and business value.
• Lead business process analysis and future-state design initiatives that improve operational efficiency and customer experience.
• Coordinate User Acceptance Testing, validate delivered functionality, and ensure solutions meet business objectives.
• Support change management efforts by assisting with communication, training, documentation, and solution adoption.
• Monitor solution effectiveness after implementation and identify opportunities for continuous improvement.
• Manage multiple initiatives simultaneously while maintaining strong attention to detail and delivering high-quality work.

What technical skills, qualifications, and experience do you need?

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
• Experience as a Business Analyst on Agile software development teams.
• Outstanding analytical and critical thinking skills with the ability to solve complex business problems independently.
• Ability to quickly learn and become proficient in sophisticated business applications and complex business processes.
• Strong project management, organization, and documentation skills with exceptional attention to detail.
• Excellent written and verbal communication skills with the ability to effectively communicate technical concepts to non-technical audiences.
• Experience facilitating meetings, driving consensus, and working with cross-functional stakeholders.
• Demonstrated ability to manage multiple priorities while meeting deadlines in a fast-paced environment.
• Experience creating user stories, acceptance criteria, process diagrams, workflow documentation, and functional specifications.

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

Why Work with CSC?

At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations. CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Job Info

• Job Identification 16574
• Job Category Business Analytics
• Posting Date 07/17/2026, 02:32 PM
• Job Schedule Full time
• Locations 251 Little Falls Dr., Wilmington, DE, 19808, US (Hybrid)