Associate Dean of Enrollment and Advising

Associate Dean Of Enrollment And Advising

The Associate Dean of Enrollment and Advising serves as a strategic leader within the Student Services Division, responsible for overseeing recruitment and advising operations while ensuring a seamless, student-centered experience from initial inquiry through graduation. This role drives enrollment growth and student retention by aligning teams, processes, and technologies; leading staff development; and implementing data-informed strategies that respond to evolving student needs and external trends. The position emphasizes collaboration across the institution, effective communication and CRM utilization, and continuous improvement of the student journey to support institutional goals for access, success, and completion.

Job duties include demonstrating IWCC's core mission, vision and values; serving as a key leader within the Student Services Division; participating in shared governance; providing leadership and oversight for all advising and recruiting operations; leading the hiring, onboarding, training, and ongoing professional development of advising and recruitment staff; designing, implementing, and continuously improving a comprehensive, student-centered enrollment and advising model; ensuring seamless handoffs across functional areas; developing and executing strategic recruitment initiatives; providing strategic direction and management for the recruitment team; overseeing the development, accuracy, and timely updating of recruitment and enrollment marketing materials; establishing and advancing strategic advising practices; leading and supporting the advising team in delivering proactive, data-informed, and student-centered advising services; overseeing budget planning and resource allocation for enrollment and advising operations; utilizing data analytics, reporting, and trend analysis to evaluate effectiveness, inform decision-making, and adapt strategies; driving continuous improvement efforts; collaborating with Admissions and Information Technology to co-manage the institution's CRM system; ensuring that student communication strategies are coordinated, streamlined, and responsive; and advancing institutional enrollment goals by increasing new student enrollment while strengthening retention and progression through effective advising practices.

Qualifications include a bachelor's degree in higher education administration, student affairs, leadership, business, or a related field; demonstrated progressive leadership experience in enrollment management, admissions, advising, or student services within higher education; experience supervising and developing professional staff, with a proven ability to build and lead high-performing, student-centered teams; knowledge of enrollment management principles, including recruitment, admissions processes, student advising, and retention strategies; experience using data and analytics to inform decision-making, assess outcomes, and drive continuous improvement; strong understanding of the student lifecycle from inquiry through completion, including best practices in student engagement and persistence; experience managing or working within a CRM system (preferably Element 451 or similar) to support communication, outreach, and enrollment processes; excellent communication, collaboration, and interpersonal skills, with the ability to work effectively across departments and with campus leadership; experience with budget oversight, resource allocation, and operational planning; and ability to pass a background check.

Physical demands include normal office environment and light work. The employee frequently is required to sit for extended periods of time and use hands to operate computer keyboard, telephone and basic office equipment. While performing the duties of this job, the employee is regularly required to talk and hear. Ability to drive company owned or personal vehicle.

Comprehensive benefits package, including employer paid time off, of up to 19 paid holidays, additional 88 hours of paid time off in the summer, vacation & sick time; employer paid medical, dental, life; HSA with a match, IPERS pension plan with over 9% employer match, reduced summer schedule, free access to our new wellness facility, employee concierge services, and many other voluntary benefits to choose from.