Asset/Maintenance Tech

Job Description

Job Description

Position SummaryThe Asset Maintenance Technician supports Southern Ice Cream's field operations by delivering and retrieving company-owned equipment (including freezers and related assets), performing on-site minor repairs and adjustments, and completing basic shop/facility and vehicle preventive maintenance to keep assets and fleet equipment safe, reliable, clean, and customer-ready. This role blends light mechanical service, asset handling, and logistics coordination while maintaining high standards for safety, food safety, and customer service.Essential Duties & ResponsibilitiesEquipment Delivery, Pick-Ups & Asset HandlingDeliver, set up, and place company equipment (e.g., display/freezer units and related accessories) at customer locations following route schedules and installation standards.Pick up equipment from customer sites, confirm condition, and transport safely back to the warehouse/shop.Load/unload equipment using safe lifting practices and material handling tools (dollies, pallet jacks, lift gates, straps).Use Samsara (or similar fleet/telematics platform) for route visibility, vehicle compliance, driver performance, and communication as assigned.Complete delivery/pick-up documentation (asset tags/serials, condition notes, photos as needed) and obtain customer signatures when required.Coordinate with Sales/Operations on delivery windows, site access, and special requirements.On-Site Small Repairs & Service (Customer Locations)Perform minor, non-invasive on-site repairs and adjustments to keep assets operational, such as:Replacing gaskets, hinges, handles, casters, shelves/baskets, lights, and power cords (where permitted).Cleaning/clearing condenser areas and vents (as allowed), basic defrost and door-seal checks.Tightening hardware, leveling units, adjusting doors, and verifying safe electrical connections.Diagnose common issues and determine when escalation is needed (e.g., sealed-system refrigeration problems, electrical hazards).Communicate repair status, limitations, and next steps clearly to customers and internal teams.Preventive Maintenance (Equipment Assets)Perform preventive maintenance on company equipment to reduce downtime and extend asset life, including:Routine inspections, cleaning, and functional checks prior to redeployment.Basic part replacements (gaskets, casters, bulbs, handles, cords) and minor adjustments.Maintaining PM checklists and documenting findings, corrective actions, and parts used.Tag/track equipment status (ready, needs repair, out of service) and communicate priorities to Operations.Minor Vehicle Preventive Maintenance & Upkeep (Fleet Support)Perform minor preventive maintenance and readiness checks on company vehicles and report issues promptly, including:Pre/post-trip inspections (tires, lights, wipers, fluid levels, mirrors, safety equipment).Checking and topping off fluids as appropriate (washer fluid, coolant, etc. per policy).Replacing wiper blades, light bulbs, fuses, and other simple wear items (as authorized).Maintaining vehicle cleanliness (cab and cargo area) and ensuring required supplies are stocked (straps, blankets, cones, etc.).Coordinating scheduled services (oil changes, inspections) and escalating mechanical concerns to approved vendors/management.Use Samsara and internal forms to document inspections, maintenance notes, and vehicle issues.Shop/Facility Asset MaintenanceInspect, clean, and stage equipment for redeployment; verify asset tags, appearance, and basic function checks.Maintain an organized shop area, tools, and parts inventory; restock common "field kit" components.Maintain accurate equipment records and basic reporting using Microsoft Excel (asset lists, delivery logs, service history, parts usage, and simple summaries).Support basic facility maintenance as needed (lighting, doors, minor plumbing, general repairs).Safety, Compliance & Customer ServiceFollow all safety requirements including safe driving practices, lifting ergonomics, PPE use, and hazard reporting.Maintain cleanliness and sanitary handling practices appropriate for food-related environments (no contamination risk; clean equipment presentation).Treat customers professionally on-site; represent Southern Ice Cream with a service-first mindset.Use work orders/CMMS or company forms to document deliveries, service notes, parts used, inspections, and outcomes.QualificationsRequiredValid driver's license with acceptable driving record; ability to operate company vehicles (van/box truck as applicable).Ability to safely operate a forklift and powered pallet jack (walkie rider/electric pallet jack); certification required or ability to obtain within a defined onboarding period.Experience with deliveries, installation, field service, maintenance, or related hands-on work (1+ years preferred; will train the right candidate).Comfort using hand tools and performing minor mechanical repairs.Basic proficiency with technology, including Samsara (or similar) for routing/telematics and Microsoft Excel for tracking and reporting.Ability to lift up to 75 lbs with assistance/tools; frequent loading/unloading and moving equipment.Strong communication skills, customer-service mindset, and dependable time management.PreferredExperience handling commercial freezers/refrigerated display equipment (asset delivery, staging, setup).Basic electrical troubleshooting (cords, plugs, switches) and mechanical aptitude (door/hinge hardware).Familiarity with asset tracking (serial numbers, tags), route management, or CMMS/work orders.DOT medical card (if required for vehicle type/weight), or ability to obtain.Knowledge, Skills & AbilitiesSafe driving and job-site awareness; ability to navigate customer facilities and loading areas.Working knowledge of Samsara for daily route execution, driver compliance, inspections, and basic reporting/communication.Working knowledge of Microsoft Excel for maintaining logs, sorting/filtering, and accurate data entry.Basic troubleshooting and repair judgment-knowing when to fix, when to escalate.Organized documentation and asset tracking accuracy.Customer-facing professionalism; calm problem-solving under time pressure.Working ConditionsField-based travel to customer locations; indoor/outdoor work in varying temperatures.Warehouse/shop environment with frequent lifting, bending, and moving equipment.May require early mornings, occasional overtime, and periodic weekend coverage based on business needs.Reporting RelationshipReports to: Asset Maintenance Lead / Maintenance Supervisor / Operations Manager (as applicable)ScheduleFull -time; routes and service schedules set by Operations.Physical RequirementsLift/move equipment and parts routinely; push/pull loaded dollies and pallet jacks.Ability to climb in/out of vehicles, work in tight spaces, and stand/walk for extended periods.