Onboarding Specialist

Duties and Responsibilities

• Project manage onboarding for a high volume of customers (20-40 monthly ) via phone, email and video calls
• Support customers with their data migration via export & import tools
• Assess customer specific needs and guide customer configurations accordingly
• Train new customers and their staff on the website's functionality
• Deliver a world class and efficient customer launch experience
• Act as a liaison between the customer and the Product team to represent the customer feedback
• Proactively address issues and manage escalations
• Collaborate with the Vice President of Customer success to build out Onboarding systems and playbooks

Requirements

• 2-4 years of relevant onboarding, training, customer service, or project management experience
• Motivated by the success of others and helping customers
• Experience with data migration & Microsoft Excel
• Effective project manager
• Ability to communicate effectively in written & verbal form
• Attention to detail & organization
• Adept at using technology ( CRM , Slack , etc) to function effectively in a remote environment
• Comfort working at a fast paced and evolving company
• Ability to quickly learn new software products & become a product expert

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.