Telephonic Medical Assistant - USFTGP UMSA Clinical Ops

Job Description - Telephonic Medical Assistant - USFTGP UMSA Clinical Ops (260003U1) Job Description Telephonic Medical Assistant - USFTGP UMSA Clinical Ops - (260003U1) Description The Telephonic Medical Assistant works under the direct supervision of Clinical Operations leadership and in alignment with Provider Protocols, Organizational Policies, and Standard Operating Procedures (SOPs). This role provides 100% telephonic patient care within the Experience Center, with hybrid remote opportunities based on performance. The Telephonic Medical Assistant supports staff, providers, residents, and medical students through a team‑based approach, performing patient care‑related communication, clerical tasks, registration, scheduling, documentation, and coordination of services across multiple departments or specialties. The role requires the ability to convey clinical information related to patient screenings, testing, vital signs, medications, and symptoms in a clear and professional manner. Responsibilities include implementing standing orders, processing medication refills per protocol, facilitating care coordination, ensuring accurate documentation, and promoting a seamless and positive patient experience. The Telephonic Medical Assistant also assists in onboarding new staff and supports continuous quality, safety, and clinic performance metrics. Qualifications Required: High School or GED Certification Certification of Medical Assistant Training Program CMA/RMA Certification/Registration BLS/AED Certification Work Experience and Additional Information Previous Experience of minimal five (5) years as a Certified Medical Assistant in a healthcare setting. Primary Location Tampa Work Locations University Professional Center 3500 E. Fletcher Ave Tampa 33613 Eligible for Remote Work : Hybrid Remote Organization Academic Medical Group Inc Schedule Full-time Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday #J-18808-Ljbffr Tampa General Hospital