Bilingual RN Care Coach - Bonus Eligible

Overview

Bilingual Registered Nurse Care Coach - BONUS Eligible (remote, part-time)

CircleLink Health is looking for passionate, tech-savvy registered nurses to work remotely and serve patients enrolled in Medicare's Chronic Care Management Program. In this part-time role (about 20-25 hrs per week), an RN Care Coach will be assigned a group of patients they will follow and call each month. In these monthly calls you will provide education, coordinate care, close preventive care gaps, and coach on strategies for self-management to keep patients out of the hospital.

This role requires precision, discipline, and accountability.

The Care Manager role is a move into a more complex, structured, and performance-driven environment. To succeed, you must bring more than clinical knowledge:

Key capabilities include excellent documentation skills, strong time management, ownership of outcomes, and the ability to work independently to meet performance metrics. This is a high-expectation role with regular performance reviews. If you are ready for a challenging, fast-paced environment where your work makes a real difference, apply.

Key Responsibilities

• Utilize our specialized care management software to call Medicare patients with 2 or more chronic conditions (Diabetes, CHF, Chronic Pain, COPD, etc.) on a monthly basis
• Build and maintain rapport with patients to coach them to improved health through SMART goals and education on self-management strategies
• Implement and update the Plan of Care by tracking medications, due appointments, biometrics, symptoms, and interventions
• Connect patients with community resources as needed (transportation, personal care needs, prescription/DME assistance, social services, etc.)
• Conduct Transitional Care Management activities for high-risk patients discharged from hospital/ER to reduce readmissions
• Close care gaps by encouraging and assisting with preventive care measures (annual well visits, vaccines, cancer screens, follow-up/specialist appointments, etc.)

Requirements

• Fluent in English and Spanish is a must
• Self-directed, able to work independently with little supervision while meeting performance metrics
• Passion for nursing and improving patient outcomes
• Comfort with technology and willingness to learn new software
• Excellent organizational and time management skills
• Strong communication and telephonic skills
• Strong critical thinking and problem-solving skills

Education and Experience

• Current, unrestricted RN Compact License or New Mexico RN license
• Proficiency with EPIC electronic health record and web-based applications highly preferred
• 3+ years' experience as a Registered Nurse

Preferred (not required)

• Case Management or Chronic Disease Management experience highly preferred
• Certified Diabetes Educator
• Experience with Motivational Interviewing or other behavior change communication techniques

Scheduling and Other Requirements

• RN needs a strong internet-connected computer (this will be tested)
• Minimum of 20 hours of work availability per week between 9am and 6pm MST
• This is a 1099 contract position with no end date. Care coaches are responsible for their own equipment, taxes, and insurance

Compensation and Benefits

Compensation: Care Coach compensation is paid at the rate of $15.00 per initial Clinical Encounter per patient per month. A clinical encounter occurs after two criteria are met: a patient has a successful clinical call and the patient has 20 minutes or more of time in their chart timer.

Example: if in one hour you called and spoke with 2 patients and spent 30 minutes with each, your pay for that hour would be $30.00 ($15.00/pt reached x 2).

Bonus Eligibility: Coaches who successfully complete 3 months of employment and meet all performance expectations will be eligible for a $300 performance bonus.

Pay Timing: Monthly via direct deposit, 40 days after the last day of the first month of service. Thereafter, pay is approximately every 30 days after each month.

About CircleLink Health

CircleLink Health is a company of clinicians, technologists and businesspeople tackling the $600B problem of preventable chronic and post-acute complications. We are building a world-class Care Management platform to enable providers while accelerating the shift to preventative care. Learn more about us here.

Job Details

• Seniority level : Mid-Senior level
• Employment type : Contract
• Job function : Other
• Industries : IT Services and IT Consulting