Operations Manager

General Manager – The Ropes of Southern Utah About Us This is not your average management job. The Ropes of Southern Utah is an exciting, growing entertainment destination with ropes courses, zip lines, attractions, food and beverage, and unforgettable guest experiences. We are looking for an exceptional General Manager to help lead this business from an already amazing to an "OH MY FREAKING HECK," AMAZING. We want a true leader. Someone with industry experience who understands how to create energy, lead people, drive sales, solve problems fast and efficiently, elevate operations, and make guests want to come back again and again. This role is for someone who thrives in hospitality, attractions, entertainment, food service, or guest-experience-driven businesses and knows how to run a high-energy operation with excellence. We're looking for someone who wants to take ownership, build a powerhouse team, raise standards, and help create something people talk about and look forward to both locally and across the nation. Compensation $66,000 - $80,000 yearly, depending on experience, leadership ability, industry background, and proven results. Bonus potential is available. Responsibilities: • Lead recruitment, onboarding, and performance management efforts • Direct day-to-day business functions and team operations • Implement strategies to optimize efficiency, increase profitability, and elevate the customer experience • Analyze reports, budgets, and KPIs to inform decisions and maximize profitability • Develop and implement strategies to achieve company goals and drive profitability • Monitor inventory, supplies, maintenance needs, and operational flow • Help improve systems, efficiency, profitability, and team performance • Lead by example with urgency, positivity, professionalism, and hustle • Maintain strong standards in presentation, service, and execution across all areas • Work closely with ownership to help grow the business and execute the vision Qualifications: • Prior General Manager, Operations Manager, Assistant General Manager, or senior leadership experience required • Strong experience in hospitality, family entertainment, attractions, food service, restaurant, recreation, or a similar fast-paced, guest-focused industry • Proven ability to lead teams, manage operations, and drive strong guest satisfaction • Strong leadership presence with the ability to inspire, coach, and hold people accountable • Excellent communication and problem-solving skills • Highly organized, self-motivated, and action-oriented • Comfortable in a fast-paced, hands-on environment • Strong understanding of customer service, team leadership, and operational execution • Able to manage multiple moving parts without losing attention to detail • Willing to work evenings, weekends, holidays, and peak operating times as needed • Passion for creating a fun, safe, high-energy guest experience • Brings a proactive mindset and thrives in a fast-paced environment • Able to multitask without losing focus or momentum Compensation: $66,000 - $80,000 yearly

• Monitor inventory, supplies, maintenance needs, and operational flow • Help improve systems, efficiency, profitability, and team performance • Lead by example with urgency, positivity, professionalism, and hustle • Maintain strong standards in presentation, service, and execution across all areas • Work closely with ownership to help grow the business and execute the vision

Compensation:
$66,000-$80,000 per year