Staff Software Engineer, Internal Tools

Internal Tools Engineer

As a global leader in micromobility, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership.

The Internal Tools team is a new, high-impact group within Corporate Technology responsible for architecting and building custom solutions. This team focuses on "quality of life" improvements, security-first data access, and workflow automation. You will work closely with stakeholders in Customer Support, Operations, and Engineering to replace manual processes with efficient, purpose-built interfaces.

This is a remote position with a requirement for candidates to reside in the United States to maintain effective collaboration across teams.

What You'll Do:

• Build Custom Tooling: Design and develop internal web applications that allow internal teams to access specific data sets and perform actions without requiring direct, elevated access to sensitive third party, and internal systems.
• System Integration: Partner with the Data & Integrations team to architect and build connections between key business platforms, such as Snowflake, Zendesk, and Slack, to automate workflows and visualize trends for non-technical users.
• Enhance Security: Champion a "least privilege" approach by building UIs that transform sensitive data into actionable insights, reducing the need for raw data access.
• Drive Operational Efficiency: Collaborate with cross-functional teams, such as Customer Support, to identify manual pain points in their intake workflows and build custom tooling to close process gaps.
• Operational Excellence: Participate in sprint planning and prioritization, ensuring high operational efficiency and team health while managing a backlog of feature requests.
• Documentation: Develop and maintain comprehensive documentation for architecture, configurations, and runbooks.

About You:

• 8+ years of hands-on software engineering experience with a focus on building internal tools or B2B applications.
• Technical versatility with the ability to operate across the stack. You can spin up a simple, intuitive frontend and build the backend logic to support it.
• Experience querying and integrating with data warehouses, specifically Snowflake, and building APIs to fetch and transform that data.
• Strong systems thinking skills with the ability to take a high-level goal, like reducing manual ticket escalation, and breaking it down into technical tasks and sprints.
• Experience with ServiceNow, Zendesk, or Jira APIs is highly desirable.
• Understanding of role-based access control (RBAC) and design principles that protect sensitive data.
• Experience operating in an agile sprint cycle environment.

U.S. Based Position - What We Offer:

• Comprehensive Health & Wellness: A choice of medical, dental, and vision plans. We also provide company-paid life and disability insurance and company-funded mental health benefits.
• Financial & Retirement Planning: 401(k) plan with both pre-tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.
• Family & Fertility Support: Paid parental leave for birthing and non-birthing parents, plus fertility and family-forming benefits.
• Paid Time Off: Unlimited vacation, paid leaves, and 10 company holidays.
• Unique Lime Perks: Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.

Lime considers all qualified applicants for employment, including those with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and all other applicable federal, state, and local laws.

Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That's why we're dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email View email address on click.appcast.io for assistance.