Assistant Community Manager

Resident Services Specialist / Assistant Community Association Manager

The Village of Five Parks / The Depot

13810 W 85th Dr, Arvada, CO. 80005

Overall expectation of duties is to ensure the depot and areas surrounding depot such as Amphitheatre, turf, pool, and promenade are in good condition and appearance.

• Any maintenance, janitorial, landscape, repair issues identified should be reported to the CAM and/or ACAM to document conversation, date, time, issue, date of action completed and report to CAM to track and to ensure vendor staff meeting expectations of their contract
• Janitorial services shall be monitored and ACAM will inform CAM if any services are lacking. CAM will address with Janitorial service.
• Depot to Ensure that the following has been completed:
• Furniture in appropriate place and depot tables, counters clean. If furniture is not dusted, notify janitorial.
• Depot Entrances – ensure that they are free and clear of dirt and leaf remnants from wind
• Recycling containers placed on Street on Tuesday evening every other week for pick-up on Recycling Wednesdays.
• Minor trash pickup in parking lot as reported
• Assure the patio exterior lights are turned off at the end of day if the patio is not in use for rental. These are on a switch not a timer.
• Kitchen:
• walk through to verify that everything is clean, trash has been emptied, dishwasher has been emptied, floors have been clean/vacuumed. Verify last renter completed check-out tasks and charge owner from deposit if necessary.
• Fitness Room:
• walk through ensure cleanliness, no damages, equipment properly stored as applicable, wipes in dispenser restocked, trash emptied
• Monitor the Issues & Concerns Log. Report issues to Manager
• Pool Trash:
• Verify APM has taken care of the trash
• Amphitheater:
• Verify Pet Scoop has taken care of the trash and that station bags are filled
• Locker Rooms and Restrooms: walk through daily ensure locker rooms are clean and ready for the day.
• Dispensers - full and in working condition
• Trash - if not emptied notify CAM janitorial services need to be increased
• Overall Cleanliness- notify janitorial team of any cleaning issues, trash and document conversation date/time/issue to report to CAM to ensure janitorial staff meeting expectations of their contract
• Report any maintenance issues such as burned out/broken lights, plumbing issues, etc.
• Help with any resident questions, concerns etc.
• TownSq Requests
• Work with DRC on owner DRC submissions in TownSq
• TownSq announcements and events/calendar as needed
• Handle all reservations for the Depot
• Conduct check-in and check-out/coordinate with night and weekend person
• Fill out all appropriate logs
• Charge rental fees /deposits
• Ensure rooms / areas are clean and ready for next rental
• Coordinate with cleaning crew for any additional services
• Maintain all depot rental calendars
• Coordinate with all clubs / charters
• Maintain monthly Depot usage reports
• Order and maintain all supplies for office, Depot building, gym etc.
• Manage Fobs for Gym / pool
• Oversee opening / closing of gates / doors (pool closures, maintenance etc.)
• Maintain contact information for all board members, all associations, resident contacts, and landscaping / snow vendors
• Coordinate with all other associations
• Backflow testing
• Help maintain Master website (update info as needed)
• Additional charge on CAS invoices, per Management Agreement
• Work with Social Committee for Events etc.
• Create flyers for all Master hosted events (posted in The Depot)
• Send received invoices to View email address on click.appcast.io and cc Manager
• Tasks as assigned by Manager
• Apply rock salt to Depot sidewalks when needed
• Oversee Square reports, transactions etc. (credit card payments for Depot rentals, fobs etc.) and submit to Client Credit Cards for expense report.
• Review camera footage as needed and call for service if needed

Benefits Summary:

• World-Class Training
• Additional Income Opportunities
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives
• Mileage Reimbursement

Compensation: $23.00 - $27.88/hour; direct experience highly considered.

Schedule: Tuesday-Saturday 9am to 6pm, and some evening hours for events

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level • Knowledge of communities, property, real estate and homeowners' associations • Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level • Knowledge of conflict resolution techniques at a proficient level • Professional customer service skills • Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution • Partner with multiple stakeholders, for example community managers, vendors, peers, clients • Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team • Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities • Knowledge of company policies, procedures, and forms • Must be able to work effectively with others in person and in group setting • Must be able to prioritize, manage time, and meet deadlines • Must be able to interpret verbal and/or written instructions at a proficient level • Must be able to communicate effectively and professionally on phone, email, and in-person • Must be able to operate general office equipment (copier, fax, phone systems, etc.)

Education and Experience:

• High School Diploma or GED Required • Associates Degree strongly preferred • At least one year of Customer Service experience is required • At least one year of Community Association Management or relevant experience is preferred • Experience with a high call volume is preferred

Working Conditions:

• Typical office environment • Frequent social interaction

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.