Telephonic Nurse Practitioner - OH, MO, WI or IN License Required

$10,000 Sign-on Bonus for External Candidates Optum Home & Community Care,
part of the Optum family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere. As a team member of our Optum team, together in an interdisciplinary care environment, we help patients navigate the health care system and connect them to key support services. This preventive care can help patients stay well at home. We're connecting care to create a seamless health journey for patients across settings. Join us to start
Caring. Connecting. Growing together.
The Telehealth Urgent Care program is a comprehensive integrated care delivery program. The National On Call advanced practice clinician (APC) is responsible for providing telephonic/telehealth care and direction to patients, caregivers and facility staff providing 24/7 coverage including holidays.
In this remote role you will provide virtual care for patients in various settings. This excellent opportunity affords a collaborative role bringing enormous satisfaction in the care and comfort of our patients. In this role you will have the ability to achieve work life balance. Optum is transforming care delivery with innovative and personal care. As one of the largest employers of APCs, Optum offers unparalleled career development opportunities.
Scheduling: This is a Full time work from home position requiring various shift coverage with a mix of weekday, weeknights, weekend, and holiday coverage. While shift times can vary, we provide coverage to members 24/7 including all company recognized holidays. Flexibility and the ability to adapt are a must as you will cross cover multiple markets and teams
Availability and Coverage expectations for this role 24/7 coverage
Weeknight shifts between 5pm and 8am are the majority of the hours required during the week
Every other weekend coverage between 8-12 hour shifts covering both day and night shifts is required based on business needs
Expectations that you are working or have approved PTO for 26 weekends/year. Each FT/PT employee is eligible to have off up to 6 weekend shifts a year for PTO
Unapproved time away/Unpaid Time Off will result in need to add additional weekend shift to your schedule based on business needs
Holidays are required for all APCs and on a rotation basis
Holiday scheduling is completed at the beginning of the year for advanced planning
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities: Available on provided telephonic platform, both taking and placing calls to coordinate and manage care for members between care givers, facilities, hospitals, primary care providers and the Optum field colleagues Available to use video platform based on clinical need
Working hours should be performed in a secure location as patient privacy is required
Utilize EMR proficiently to provide acute care to members during all shifts and holiday hours
Care Delivery Deliver cost-effective, quality care to members
Manage both medical and behavioral, chronic, and acute conditions effectively, and in collaboration with a physician or specialty provider
Perform comprehensive assessments and document findings in a concise/comprehensive manner that is compliant with documentation requirements and Center for Medicare and Medicaid Services (CMS) regulations
Responsible for ensuring encounter is documented appropriately to support the diagnosis at that visit
The APC is responsible for ensuring that all quality elements are addressed and documented
Utilizes evidenced based practice guidelines
Must attend and complete all mandatory educational and MyLearning training requirements
Care Coordination Coordinate care as members transition through different levels of care and care settings.
Monitor the needs of members and families while facilitating any adjustments to the plan of care as situations and conditions change
Review orders and interventions for appropriateness and response to treatment to identify the most effective plan of care that aligns with the patients' needs and wishes
Address and be able to have advanced care plan conversations with members and families
Evaluate the plan of care for cost effectiveness while meeting the needs of members, families, and providers to decrease high costs, poor outcomes and unnecessary hospitalization
Program Enhancement Expected Behaviors This is a virtual patient facing role that requires excellent customer service to all parties including members/families, facilities, the entire interdisciplinary care team (PCPs/specialists) and Optum staff
Regular and effective communication with internal and external parties including physicians, patients, key decision-makers, nursing facilities, field staff and other provider groups
Ability to meet shift scheduling requirements, and attendance expectations
Exhibit original thinking and creativity in the development of new and improved methods and approaches to concerns/issues
Function independently and responsibly with minimal need for supervision
Demonstrate initiative in achieving individual, team, and organizational goals and objectives
Participate in quality initiatives
Availability to check Optum email intermittently for required trainings, communications, and monthly scheduling
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Education: Graduate of an accredited Master of Science Nursing or Doctor of Nursing Practice program
Active and unrestricted license in the state which you reside, as well as State of OH, MO, WI or IN, and ability to obtain in other required locations
Active Nurse Practitioner certification through a national board: Board certified through the American Academy of Nurse Practitioners or the American Nurses Credentialing Center, with certification in one of the following: Family Nurse Practitioner
Adult Nurse Practitioner
Gerontology Nurse Practitioner
Adult-Gerontology Acute Care Nurse Practitioner
Ability to gain a collaborative practice agreement, if applicable in your state