BDC Representative

BDC Service Specialist

Capitol Auto Group is looking for a BDC Service Specialist to join their team! This position works Tuesday - Saturday.

The BDC Service Specialist is responsible for the development and retention of service business at every customer touch point. We are looking for a competitive, motivated, team driven professional to join our team as a BDC Service Specialist.

The BDC Service Specialist handles incoming service phone calls, schedules appointments, contacts customers via phone, online, and texts, and outbound customer satisfaction calls. Training is provided, performance is monitored and measured. Daily, weekly, and monthly goals are established.

Why Capitol Auto Group: As members of the Capitol Auto Group Family, we are highly motivated individuals that understand our personal and professional success is greatly enhanced when we are united. We are a caring, fun and trustworthy team who understand profitability and growth come from our customers. Together we make the promise to serve each other and our customers as individuals first and then take exceptional care of their automotive needs.

Capitol Auto Group's Diversity Statement: Capitol Auto Group does not tolerate any form of discrimination, harassment, racism, or hate. We strive to foster an inclusive environment, and we want our Capitol Family to feel safe. We support all of our employees regardless of race, ethnic background, religion, gender orientation, or gender identity including AAPI, BIPOC, LGBTQ, and all other members of our family.

Benefits:

• Working in a family environment that truly values their employees
• Very generous PTO benefits
• 7 paid holidays
• 8 hours of charitable giving each year (Day of Giving)
• Employee Assistance Program (EAP)
• Health, dental, vision, disability & life insurance
• Company paid life insurance
• 401K with profit share
• Employee discounts
• Capitol University
• Get Fit benefits

Requirements

Job Responsibilities and Qualifications:

• Handle customer contacts, follow-up, new business development and existing customer retention
• Receive and promptly respond to inbound service calls
• Identify client needs and schedule appointments for the service department
• Place outbound phone calls and emails to potential and existing clientele
• Excellent oral, written and interpersonal communication skills
• Strong telephone skills
• Basic computer and clerical skills
• A positive attitude, exceptional work ethic, and a willingness to learn
• Ability to multi-task in a fast-paced environment
• Must be able to work flexible hours including mornings, evenings, and Saturdays
• Minimum of two years direct customer service experience
• Automotive sales experience preferred but not required

Vision:

To be the best at providing a unique, customer-driven automotive experience that includes respect, integrity, and innovation.

Capitol Values:

• Committed to our guests and each other beyond expectations.
• Create a fun and profitable atmosphere
• Committed to being a respectful corporate citizen through personal service or financial contributions.

Operating Standards:

• The Vision of Capitol Auto Group (CAG) is the driving force of our Company. It must be known, owned and energized by all.
• Company standards and goals are clearly communicated to all employees. It's everyone's responsibility to support and advocate the information.
• Protecting the assets of CAG is the responsibility of every employee.
• It is the responsibility of each employee to create a teamwork environment and lateral support so that the needs of our customers and each other are met. "It's not my job" is not in our vocabulary.
• Never lose a customer. Whoever receives a complaint will own it. For example, when a guest has a concern or needs something special, you should break away from your regular duties, address and resolve the issue.
• Uncompromising levels of cleanliness at CAG are the responsibility of every employee.
• We are always on stage. Always maintain positive eye contact and a smile. Use proper vocabulary such as, "Good morning", "I'll be happy to." Do not use words such as "My bad", "Folks", "Okay", "Sure", "No problem" and "Ma'am".
• Be an ambassador of CAG in and outside the workplace. Always speak positively.
• 10-foot rule Escort customers rather than pointing out directions to another part of the dealership and do a proper introduction.
• User proper telephone etiquette and use social media appropriately.
• Take pride and care of your personal appearance.
• A safe environment is essential to our successSafety First!
• Keep Capitol Green. Conserve energy, recycle and protect the environment.
• Treat customers and fellow employees with courtesy and respect.
• Strive to be innovative on a daily basis. Look for opportunities to create loyal customers"To see is to sell."

If you feel that you would be a good fit for our team, please submit your resume.

* We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.