Generative AI Training and Support Specialist

Generative AI Training And Support Specialist

Our client, a global services and media company, is looking for a Generative AI Training and Support Specialist for their New York, NY/Hybrid location.

Responsibilities:

• Come join a group of lifelong learners who are committed to providing Client with positive experiences with their technology. We are driven by a desire to support and enhance employee experiences through consumer-grade technology.
• Design and facilitate live and on-demand training on generative AI tools, including (but not limited to) Client GPT, ChatGPT Enterprise, Microsoft Copilot, and Claude.
• Develop clear, engaging learning materials, including guides, job aids, and video content, for employees at varying levels of AI fluency.
• Support the Generative AI Champions community group and other Tech Academy programs by coordinating sessions, managing logistics, and contributing content.
• Serve as a support resource for employee questions about AI tools, use cases, and responsible use guidelines.
• Partner with HR, Legal, and HTS stakeholders to ensure training reflects current Client policies on data privacy and AI usage.
• Partner with HR and corporate Learning and Development teams to design and develop AI-focused soft skill trainings in addition to tool-based trainings. For example, work on content such as "Leading Change in the Age of AI" etc.
• Track training participation, learner feedback, and engagement metrics to continuously improve program effectiveness.
• Collaborate with vendors and internal teams to stay current on AI tool updates and surface relevant learning opportunities.
• Serve as the primary administrator for ChatGPT Enterprise and Claude Enterprise environments
• Manage platform configuration, organizational settings, user provisioning, and workspace administration
• Maintain organizational structures, team workspaces, and access segmentation by department or business unit
• Serve as the primary liaison with OpenAI and Anthropic enterprise account teams. Escalate complex technical issues to vendor support teams when required
• Generate utilization reports for license consumption, compliance and chargeback

Requirements:

• 3–5 years of experience in training, instructional design, adult education, or a related field
• 1-2 years of experience with administration of enterprise AI platform like OpenAI, Claude enterprise
• Excellent documentation, communication, and organizational skills
• Strong understanding of enterprise security and compliance practices
• Hands-on experience with generative AI tools (e.g., ChatGPT, Claude, Gemini, Microsoft Copilot, or similar). Experience as a training with generative AI tools is preferred.
• Holds a bachelor's degree in adult education, instructional design, communications, or a related field, or has equivalent work experience.
• Strong written communication skills with the ability to explain technical concepts clearly to non-technical audiences
• Experience designing and facilitating both live (virtual/in-person) and asynchronous learning
• Understanding of adult learning theory and how to apply it to AI-related content
• Comfortable working in a fast-changing environment where tools, policies, and best practices evolve quickly
• Strong organizational skills and consistent attention to detail across multiple concurrent projects
• Proficiency with Microsoft 365 tools, specifically Teams, SharePoint, OneDrive, and Outlook
• Experience with Learning Management Systems is preferred
• Familiarity with responsible AI use principles and data privacy considerations is a plus

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities