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Senior IT Service Desk Lead | ITIL & Service Excellence

Vista Application Solutions Group

A technology solutions provider in Detroit is seeking a Senior Service Desk Manager to lead their IT Service Desk team. This role focuses on delivering exceptional technical support and managing service delivery processes. The ideal candidate will have over 5 years in IT support, strong ITIL knowledge, and experience in team leadership. The position requires excellent communication skills and a track record of driving continuous improvement initiatives. Competitive compensation and benefits offered. #J-18808-Ljbffr

Vacancy posted 2 days ago
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