FT Framing Manager

Store - STATESVILLE, NC: Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art. Major Activities Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results Develop and coach the team in selling behaviors Lead the delivery of high‑quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager Achieve your KPIs and manage the framing team to reach their role KPIs Review sales and production workload and build plans and sales‑floor time for networking Manage and execute inventory management processes as assigned Manage and execute shrink and safety programs Serve as Manager on Duty (MOD) Assist with interviewing, onboarding, coaching, observing, and training of new team members; support talent development activities; participate in performance management of the team; use leadership competencies for continued self‑development Partner with MODs daily regarding expectations of framing and other framers Interact with others in an accepting and respectful manner; remain positive and supportive, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others Participate in truck unload and stocking processes to ensure standards are followed and completed within budget Follow SOPs and Company programs and maintain a safe environment Acknowledge customers, help locate products, and provide solutions Assist with omni‑channel processes Minimum Type of Experience the Job Requires Basic computer skills Preferred Type of Experience the Job Requires Previous custom framing experience Retail management experience Experience leading a sales team Physical Requirements Regular bending, lifting, carrying, reaching, and stretching Ability to move throughout the store Ability to remain standing for long periods of time Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment If you need help performing these functions of your job, please contact your supervisor so that we may engage in the interactive process and find a reasonable accommodation Work Environment Public retail store setting with customer service; all public areas are climate‑controlled; some stock rooms may not be climate‑controlled; occasional outdoor activity to retrieve shopping carts or unload trucks; frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements for the job. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster #J-18808-Ljbffr