Outpatient Registration Specialist

Outpatient Registration Specialist - Medical Secretary

Full-Time - 40 Hours (100% FTE)

Shift: M-F (Days)

About Us:

The Lindner Center of Hope is a nonprofit, comprehensive mental health center and global leader offering state-of-the-science diagnosis and treatment of the most pervasive mental illnesses of our time.

• One of the first centers designed as a fully integrated system of care to address deficiencies in mental health care as identified by the Institute of Medicine.
• Innovative residential assessment, inpatient and outpatient programs in partnership with UC Health serving more than 54,660 patients from around the world.
• A leader in research and collaborations that are advancing the field and positioning Cincinnati as a national leader in mental health care.

We embrace the many talents, skills, and experiences our employees bring to Lindner Center of Hope. Everyone is encouraged to use their unique gifts to express ideas, make meaningful contributions to our programs and genuine connections with patients and family, as well as strengthen donor, referrer and community relations.

At Lindner Center of Hope, you'll have the opportunity for a consistently rewarding career, working for an organization that shares your desire and ability to make a demonstrable difference in the lives of people living with mental illness.

Position Summary:

This position provides administrative support to the clinicians providing outpatient services at the Lindner Center of Hope. This position works closely with the Intake, Patient Registration and Billing staffs to provide excellent service to patients and families receiving outpatient services.


Major Duties and Responsibilities:

1. Answers new patient line timely, consistent with department goals and appropriately performs and documents intake information in the system.
2. Calls patients and pharmacies for prescription refills. Coordinates patient requests regarding appointment inquiries and release of information. .
3. Schedules and updates new and current patient appointments per departmental guidelines and patient/clinician preference. For new patients obtains or verifies all demographic and insurance information making updates or corrections in the patient account system as appropriate.
4. Monitors outpatient clinician schedules to provide smooth operation of the outpatient department and assist clinicians to stay on schedule.
5. Assists clinicians with administrative tasks such as, correspondence (i.e. completion of insurance, disability, and return to work forms) printing information from the internet (i.e. drug side effects, referral sources), printing information from the electronic medical record. Coordinates administrative details for groups.
6. Assist scheduling and the front window check in during busy times and covers lunches and PTO planned and unplanned when needed.
7. Makes appropriate patient and/or clinician updates in the electronic medical record.
8. Work the registration que daily.
9. Work the template exceptions que daily.
10. Respond to the DL Scheduling emails.
11. Send estimates and converting holds timely.
12. Reviews paperwork/documentation to insure proper completion and signatures.
13. Provides excellent service to all staff, patients and visitors.
14. Other duties as assigned.

Position Qualifications:

1. High school diploma required
2. At least 2 years of experience in doctor' office or health care administrative position required. Experience working in mental health setting preferred.
3. Strong customer service skills and a high degree of confidentiality are required.
4. Must have strong computer skills including Excel and Word.
5. Receptionist skills involving answering the telephone, greeting patients/visitors, and making appointments are required.
6. Ability to enthusiastically follow and model the Lindner Center of HOPE mission, vision and values.

Physical Requirements:

The physical demands of this position are consistent with those performed in a normal office environment, including occasional lifting, carrying, pushing or pulling, and sufficient manual dexterity to operate standard office equipment and ability to use a computer.


Perks and Benefits

At LCOH, we are dedicated to fostering a supportive and caring environment. As part of our team, you'll have access to:

• Affordable medical, dental, and vision plans for both full-time and part-time employees
• Flexible spending and health savings accounts
• Generous paid time off that starts accruing on day one
• Opportunities for tuition reimbursement and continuous education
• An employer-matching 401(k) retirement plan to help you plan for the future
• Complimentary gym membership
• Employer-provided short and long-term disability coverage, life insurance and an Employee Assistance Program
• A community of mission-driven individuals passionate about making a difference

All candidates extended conditional offer of employment will be subject to a WebCheck (BCI & FBI Fingerprinting). Fingerprints will be submitted to the Bureau of Criminal Investigation (BCI) and the Federal Bureau of Investigation (FBI). The reports from these agencies will include criminal record information. Lindner Center of Hope will follow the requirements for employment based on the State of Ohio Administrative Code 5122-30-31, and any other regulatory requirements regarding criminal background checks. Lindner Center of Hope also reserves the right to obtain Consumer Reports and/or Investigative Consumer Reports as defined in the Federal Fair Credit Reporting ACT (FCRA).

Lindner Center of Hope is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.