Poison Information Specialist - Tennessee Poison Center

Vanderbilt Health Poison Center Team

Appropriately triages all calls, inquiries about symptoms and signs of poisonings, then provides management and treatment recommendations. Provides accurate information about symptoms and treatment recommendations of poisonings to consumers, health care providers, and other agencies under occasional guidance, and does follow-up calls to hospitals on all patients until discharged. Keeps accurate medical records on calls, codes all information accurately and writes appropriate case notes. Reports to the Director and Managing Director of the Tennessee Poison Center (TPC).

Position Highlights

• Must be a licensed Pharmacist, RN, or MD with a minimum of 2 years of experience.

Key Responsibilities

• Obtains critical information and provides accurate information regarding assessment and managing of potential poisoning.
• Makes appropriate decisions based on triage, need for toxicologist consultation and treatment recommendations.
• Documents all information and exposure calls in Toxically. Documents an accurate history, symptoms, assessment, and recommendation or plan on all exposure cases.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities

• Records Management (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate Records Management in practical applications of moderate difficulty. Familiar with archival records and procedures which have enduring value and are preserved for reference and research purposes because they reflect significant events or information.
• Call Center Problem Solving (Intermediate): Ability to maintain on going dialogue with customers in order to assess impact of problems thereby ensuring problems are addressed in relation to their severity and importance to the situation. Demonstrates ability to effectively determine difficult problems in a timely fashion, only after exhausting all possibilities for resolution within scope of responsibilities. Maintains appropriate documentation of the call.
• Drug Poisoning Assessments (Intermediate): Demonstrates mastery of drug poisoning assessments in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering poison assessments without requiring support and instruction from others. Able to train and educate by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities :

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

LIC-Medical Doctor - Licensure-Others, LIC-Pharmacist License - Tennessee, LIC-Registered Nurse - Tennessee

Work Experience:

Relevant Work Experience

Experience Level :

2 years

Education:

Bachelor's (Required)

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

Vanderbilt University Medical Center