Shift Supervisor

Job Description

Job Description

About the Job:

As a Shift Supervisor at KFC Franchisee, Outlaw Enterprises, you'll be the driving force behind our team, leading shifts with energy and passion to meet KFC's high standards. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results. We’re looking for people who love taking charge, resolving customer concerns and inspiring your team to success. With your experience in the restaurant industry, you will be a part of the largest restaurant company in the world! If you want to build a great career in a fast, fun and friendly environment, please apply to be a Shift Supervisor at our KFC. It is the perfect place to learn, grow and succeed!

We offer the following:  

• Training programs 
• Scholarship opportunities 
• Reward and recognition culture 
• Competitive Pay
• Flexible schedules- morning & afternoon shifts
• Free employee meal each shift
• Eligibility to accrue paid vacation time
• Eligibility for Health Insurance
• PERKS! Discounts on cell phones, gym memberships and more

As a Shift Leader, your Day-to-Day will include:  

•   Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Ensure health and safety standards are always followed.

Is this you?  

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Ability to pass a background check
• Have a Serv Safe Certification or have the ability to get certified during next company paid session
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age 
• Accessibility to dependable and reliable transportation 
• Excellent communication skills, management/leadership and organizational skills. 
• Attendance and Punctuality a must 
• Operating of cash register as needed and making change for other cashiers. 
• Basic Math skills 
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell’s culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience