Retail Manager

Pay Range Pay Range: $58,000 to $63,000 Equal Opportunity We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities. Job Summary As the Retail Manager at RWB Thrift, you will oversee the retail operations and support the overall success of our thrift store. You will have direct responsibility for all activities on the sales floor and work closely with the store leadership team to create a positive, dynamic environment, maximize sales opportunities, and deliver exceptional customer service. You will increase sales and profits by managing day‑to‑day functions and focusing on the customer experience, upholding company standards, and ensuring fast, accurate, friendly service. Key Responsibilities Sales & Customer Service Oversee day‑to‑day retail operations, ensuring the sales floor is well‑organized, fully stocked, and visually appealing. Manage the retail floor schedule to ensure adequate coverage aligned with business needs. Ensure that products from the backroom are efficiently processed and displayed on the sales floor. Drive sales and profitability by optimizing retail processes and enhancing the customer shopping experience. Monitor and analyze sales data to identify trends and opportunities for improvement, adjusting strategies as needed. Leadership & People Development Train, develop, and mentor retail supervisors, fostering a culture of continuous improvement and high performance. Provide ongoing coaching, feedback, and development opportunities for the retail team. Conduct regular performance evaluations and manage the performance process fairly and equitably. Ensure retail supervisors have the necessary skills and resources to supervise activities, maintain standards, and achieve sales targets. Flexible Workforce Management Manage staffing levels to meet business needs, adjusting the workforce as required for retail demand fluctuations. Optimize labor utilization and minimize overtime expenses. Assist with employee scheduling and timekeeping monitoring to ensure optimal labor management. Recruitment & Onboarding Review candidates in the applicant tracking system, schedule and conduct interviews, and extend verbal offers. Facilitate onboarding for new hires, ensuring a seamless transition and ongoing support. Employee Relations & Support Maintain an open‑door policy so employees can express concerns without fear of retaliation. Partner with the General Manager and HR to resolve and document employee concerns, ensuring confidentiality. Provide support on password resets, workplace injuries, payroll questions, FMLA requests, and benefits explanation. Safety & Compliance Ensure adherence to all company policies, procedures, and regulatory guidelines. Maintain a clean, organized, and safe retail area, following strict safety protocols. Ensure compliance with state and federal regulations, including wage and hour compliance, human rights, and equal employment opportunities. Collaboration & Communication Work closely with the General Manager and Production Manager to align retail goals with overall store objectives. Communicate effectively with other departments to ensure smooth operations and achieve business targets. Monitor turnover rates, identify trends, and use insights to inform recruitment strategies. Administrative Support Support the General Manager with supply ordering, invoice and requisition submissions, and ad‑hoc data entry. Monitor and report on retail metrics, identifying areas for improvement. Implement strategies to enhance productivity, efficiency, and achieve business results. Language Requirements Employees are not required to communicate exclusively in English, but interactions may necessitate a basic understanding of written and spoken English. Proficiency in both English and Spanish is preferred. Qualifications Proficiency in both English and Spanish is preferred. Excellent verbal and written communication skills. High level of computer proficiency (MS Office, Teams, Outlook, and HRIS). Ability to work independently and complete assignments within prescribed parameters. High school diploma or GED preferred. Previous experience in thrift, retail, warehouse, or customer‑facing roles (preferred). Physical Requirements Safe and effective performance of essential job functions as per ADA, FMLA, and other standards. Occasional lift up to 25 lbs; frequent exertion up to 25 lbs; repeated light force. Endurance to stand for extended periods. Manual dexterity for repetitive motions. Fine motor skills for tasks involving fingers. Balance and agility to avoid falls on narrow or slippery surfaces. Visual acuity of 20 inches or less and 20 feet or more. Closed‑toe shoes required for safety. Repetitive motions are part of the job. Work Environment Dynamic, busy atmosphere requiring the ability to thrive in high‑pace settings. Workplace may be noisy due to sales floor activity and production area. Bright lighting throughout front and back of store; performance depends on ability to work effectively in such lighting. Regular interactions with customers, donors, and coworkers requiring communication skills. High flexibility needed; employees may switch tasks or departments as operational needs arise. #J-18808-Ljbffr