Operations Analyst

Job Title

Responsibilities:

Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.

Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.

Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.

Requirements:

Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels

Ability to work under pressure and make well thought out decisions

Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans

Strong customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients

Prior dispatch skills (911 operations centers, utilities operations centers, etc.)

Soft Skill Requirements:

Strong communication skills both verbal and written

Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams

Preferred:

Nice to have hands on dispatch/operations center experience

Education:

Minimum High School Diploma/GED

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.