Software Development Manager, Network Monitoring and Remediation

AWS operates one of the world’s largest and most highly available networks which continues to grow rapidly in both size and complexity in response to customer demand. Many AWS customers run mission critical workloads that depend on our networks to be always on. Network Monitoring and Remediation (NMR) is responsible for preventing, predicting, detecting and remediating impairments across our network, both physical and logical, before they cause impact to our customers. We own the software systems that actively monitors AWS network by creating synthetic traffic through millions of network devices, and localize the signal so impact is resolved through automated mitigation and remediation. For the detected issues that we haven’t yet automated, we provide a suite of expert diagnostic tools that enable our human operators to quickly determine next steps. Our vision is that any failure in the network is pre-emptively remediated before it can cause customer impact by systems that require no human intervention. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the network — and we’re looking for talented people who want to help.This is an opportunity to join a high-impact team with enormous potential for growth. We’re on the lookout for a leader who is passionate about people, distributed systems, software platforms, AI and delighting our customers. You will own the design, development, testing, and deployment of your systems and services. You will draw from a breadth and depth of technical expertise to mentor engineers, complete hands-on technical work, and provide leadership on complex technical issues. As a Software Development Manager in Amazon, you will be part of the larger technical leadership community that plays a critical role in business planning, works closely with senior executives, influences our long-term technical and business strategy, helps us hire talented people, and ultimately enables us to deliver for our customers.As a Software Development Manager at Amazon you will:* Lead, mentor, and hire-for a world-class software development team.* Lead the design, implementation, and deployment of successful highly distributed, large scale services.* Serve as a lead on demanding, complex, multi-team, cross-functional projects.* Actively participate in hiring talented people and assisting in the career development of people within and outside your team.* Play a critical role in the broader business planning; working closely with senior executives to develop business targets and resource requirements.* Define long-term technical and business strategy and goals.* Demonstrate high levels of creativity and the right judgment, most of the time.* Understand business context to decisions made within and across groups.* Maintain a current understanding of industry and technology trends.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities- You are interested in being part of a high-bar team with global responsibility for the Network Monitoring software used across all of Amazon’s businesses.- Solving problems at scale excites you.- You do not implement specs from analysts and architects – you talk to your customers and design solutions to their problems. You automate and innovate.- You do not push just one technology agenda – you choose the best tool for the problem at hand.- You do not throw your code over the wall. You launch it, own it, support it and make it incrementally better for the benefit of your customers.- You enjoy working in a flexible, fast-paced, collaborative team environment.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic qualifications- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience in engineering team management- Experience in leading the definition and development of multi tier web services- Experience partnering with product and program management teamsPreferred qualification - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.