Account Specialist Print

Account Specialist, Print

As an Account Specialist, Print within Staples US Retail, you will play a key role in supporting and growing profitable print sales across contract and transactional business. You will work closely with internal teams and external customers to deliver high-quality print solutions, manage complex projects, and ensure an exceptional customer experience from start to finish.

This is a fast-paced, highly collaborative role where you will manage multiple customer requests, support sales initiatives, and identify opportunities to improve both revenue and operational efficiency.

What You'll Do

• Serve as a primary point of contact for internal and external print customers
• Support customer inquiries through multiple channels (phone, email, systems)
• Build strong relationships to drive customer satisfaction, retention, and growth
• Identify opportunities to upsell and expand services within existing accounts

Order & Project Management

• Manage custom print orders from intake through fulfillment, including quoting, proofing, production, and delivery
• Coordinate transactional and programmatic print requests across multiple accounts
• Ensure all orders are completed accurately, on time, and at profitable margins
• Maintain detailed and accurate records of customer interactions and order specifications

Operational Execution & Problem Solving

• Analyze, troubleshoot, and resolve issues across the order lifecycle, coordinating with cross-functional partners as needed
• Take proactive steps to prevent recurring issues and improve processes
• Prioritize and manage a high volume of tasks and deadlines in a fast-paced environment

Cross-Functional Collaboration

• Partner closely with Sales, Implementations, Sourcing, Print Support, and suppliers to deliver solutions
• Collaborate on account planning and program execution to drive retention and growth
• Communicate effectively with stakeholders to ensure alignment and successful outcomes

Data & Business Insights

• Leverage reporting and data analysis to identify opportunities to grow sales and improve operational efficiency
• Present insights and recommendations to internal teams and sales leadership
• Monitor key performance indicators such as win rate, customer engagement, and service levels

Process Improvement & Continuous Learning

• Identify opportunities to enhance workflows, improve service quality, and drive efficiency
• Maintain strong knowledge of print systems, tools, and product offerings
• Contribute to a culture of continuous improvement and innovation

What We're Looking For

• Strong customer service mindset with a focus on delivering exceptional experiences
• Retail Sales background
• Ability to manage multiple priorities and thrive in a fast-paced environment
• Strong problem-solving and decision-making skills
• Excellent communication and relationship-building abilities
• Detail-oriented with strong organizational skills
• Ability to work cross-functionally and influence outcomes
• Basic mathematical aptitude and comfort working with data

Qualifications

• High School diploma or equivalent required
• 2+ years of relevant experience in print, customer service, sales, or project management (B2B preferred)
• Proficiency in Microsoft Office and ability to learn new systems and tools quickly

Preferred Qualifications

• Bachelor's degree in Business or related field
• Experience in print services or digital copy environments
• Strong technical and system navigation skills
• Bilingual (Spanish)

Additional Information:

• Work Schedule hours of 11:30am-8:00pm EST

Get great perks.

• Generous amount of paid time off, including one Floating Holiday each year
• Flexible work arrangements, including flexible work hours and remote
• 401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits
• Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.