Service Sales Coordinator

Service Sales Coordinator

Pioneer the next generation of innovation. Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Position Summary:

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that champions belonging, creativity, and your professional growth. As Service Sales Coordinator, you will be supporting the sales team by managing customer inquiries, coordinating sales processes, and ensuring smooth communication between internal departments and customers. This role is crucial for maintaining high customer satisfaction and efficient sales operations.

Key Accountabilities:

Customer Support:

• Serve as a primary point of contact for service customers and internal stakeholders, managing inquiries related to spare parts orders, service agreements, and delivery timelines, ensuring timely, accurate, and professional responses.

Sales Process Coordination:

• Support Order to Cash processes related to Service on Demand and Service Agreements

• Identify business savings in the areas of order processing efficiency and direct cost reduction.

Internal Communication:

• Liaise with material planning, logistics, and finance teams to ensure seamless order fulfillment.

Documentation & Reporting:

• Prepare sales reports and forecasts for management.

• Manages sales documentation and ensures compliance with company policies and regulatory requirements.

Basic Requirements:

• Bachelor's degree in Business, Supply Chain, Engineering, or a related field, plus 3 years of experience in pricing, sales coordination, or order management, or 7 years of equivalent spare parts pricing or sales operations experience in a manufacturing environment.

Preferred Qualifications:

• Strong analytical & problem-solving abilities with hands-on experience in ERP systems (SAP preferred).
• Strong organizational, planning & follow-up skills with the ability to manage multiple concurrent projects
• Strong interpersonal skills with the ability to work effectively with others in international/cross-functional teams
• Self-starter & ability to work independently
• Excellent oral, written communication & presentation skills
• Advanced proficiency in Microsoft Excel, including data analysis, pivot tables, and reporting
• Strong analytical and problem-solving skills, with the ability to navigate complex technical and business environments.
• Excellent communication, negotiation, and influencing skills across all organizational levels and with external partners.
• High degree of self-motivation, ownership, and ability to work independently as an individual contributor.
• Experience working in a matrix organization and in an international context is highly desirable
• Strong cross-regional leadership skills

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.