Customer Retention Specialist - State Farm Agent Team Member

$40k - $45k

State Farm

Responsive recruiter

Benefits:

401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development

Location Address: Shawnee, OK 74804

At Natalie Arnett - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

Communicate with existing customers regarding renewals and coverage options.
Review accounts and assist with updates or changes as needed.
Identify opportunities to enhance customer satisfaction and engagement.
Maintain accurate records and documentation of interactions.
Collaborate with team members to meet retention and outreach objectives.

Qualifications

Strong interpersonal and problem-solving abilities.
Effective communication and listening skills.
Detail-oriented with a focus on customer experience.
Must have prior insurance experience, preferably State Farm.
Must currently hold applicable state insurance licenses.

Compensation: $40,000.00 - $45,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Shawnee, OK and help customers with their insurance and financial services needs, including:

Auto insurance
Home insurance
Life insurance
Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Apply

Vacancy posted 3 days ago

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