Shift Lead Barista

Position: Shift Lead Pay Rate: $22 – $23 per hour Report to: Store Manager Company: CHAGEE (pronounced CHAH-jee), a modern teahouse with 7,500+ global locations Benefits Hourly rate of $22 – $23 per hour depending on experience Tip eligible 401(k) with company match for full‑time and part‑time employees Medical benefits for full‑time employees – 90% covered; 70% for dependents Vision & dental benefits for full‑time employees – 100% covered Paid training Free tea per shift Daily Duties Support baristas with hands‑on drink preparation, especially during peak hours Manage POS with cash handling and credit card transactions Demonstrate excellent customer service Handle customer feedback with sincerity and professionalism Lead by example by upholding company values and promoting a positive team culture Assist managers in assigning barista staff tasks and delegating duties per shift as needed Aid with opening and/or closing store procedures and protocols Leadership & Training Support the Store Manager and Assistant Store Manager in ensuring the team delivers high‑quality customer service Support managers with coaching baristas by conducting on‑job training (OJT) Participate and complete company trainings when necessary Practice a high standard for hospitality and our mission to "make friends through tea" Assist in addressing customer complaints and de‑escalation solutions Will not be responsible for creating schedules but may aid with call‑off coverage as needed Store Sales Performance Have awareness of sales performance and assist operations where needed Assist in marketing and promotion activities Inventory Management Ensure store inventory is arranged and managed properly Help forecast inventory usage and delivery Support management with ordering and receiving inventory as needed Experience & Skills Passionate tea lover Barista experience: 1+ years (preferred) Leadership experience: 1+ years (preferred) Food handling certificate required (company can assist) Excellent verbal and written communication skills Fun personality that contributes to CHAGEE culture Fast learner and comfortable in a fast‑paced environment Team player with a strong work ethic Flexible schedule – retail hours, days, evenings, weekends, holidays Willing to travel to other store locations or training facilities within a 20‑mile radius as needed Willing to learn other responsibilities and ad‑hoc assignments Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals Essential Physical Requirements Prolonged periods of standing and/or walking Involves reaching, crouching, kneeling, and stooping Frequent use of computers and other technology, including handheld equipment and POS Frequently lift/move up to 25 lbs Shifts & Availability Morning/Day Shift Afternoon Shift Night/Evening Shift Weekends Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences for American tea enthusiasts. Apply now and be part of something truly extraordinary! CHAGEE is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law. #J-18808-Ljbffr CHAGEE USA