Field Services Technician

Field Services TechnicianCTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Franklin, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment. Location: Onsite, Franklin, TN Hours: M – F 7am – 4pmKey Responsibilities:Client Build Support - Image desktops and laptops with Office 365 and other required software.Troubleshoot and resolve imaging issues.Install and configure end-user software and tools.Validate system builds to ensure readiness for deployment.End User Support - Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.Map and troubleshoot printers, network drives, and connectivity issues.Confirm resolution with end users and escalate unresolved issues per client procedures.Actions and Results - Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.Maintain clear and professional communication with customers.Perform basic hardware maintenance and component replacement.Track and manage inventory of IT equipment.Required Skills and Qualifications:Basic knowledge of desktop/laptop hardware, software, and operating systems.Familiarity with PC imaging and operational programs.Experience working within SLA frameworks and escalation protocols.Strong interpersonal and organizational skills.Basic understanding of workstation backups and restores.Solid communication skills across all organizational levels.Familiarity with Microsoft 365 troubleshooting.Preferred: A+ Certification or equivalent technical certification.Ideal Candidate Profile:1–2 years of experience in desktop support or equivalent technical training.Eager to learn and grow in a fast-paced IT support environment.Comfortable working independently and collaboratively.Reliable, detail-oriented, and customer-service focused.Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.Vaccination Requirements:Varicella (2 doses or positive titer)Measles Mumps RubellaHepatitis B or declination formTdap w/in 10 yrsSeasonal Flu Vaccine and Negative TB testCTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.