Assistant General Manager

Assistant General Manager

The Assistant General Manager supports the General Manager in the efficient, professional, and profitable operation of the venue. This role assists in overseeing all managerial, full-time, and part-time staff while ensuring full compliance with all federal, state, and local labor laws, sanitation standards, food safety regulations, and alcohol service policies.

Essential duties and responsibilities include the following. Other duties may be assigned:

• Assist in the overall effective management of venue operations.
• Ensure full compliance with all alcohol service policies and monitor service during events to maintain 100% compliance.
• Assist in managing events from setup through breakdown, including communication with hourly staff, culinary teams, clients, and guests.
• Ensure the venue operates in a legal, efficient, professional, and profitable manner at all times.
• Generate, review, and analyze financial reports including budgets, forecasts, revenue analysis, labor costs, product costs, and profit and loss statements.
• Draft, review, and update policies and procedures as directed by the General Manager.
• Assist in reviewing contracts and implementing approved terms as directed by the General Manager.
• Oversee scheduling and labor allocation to ensure proper staffing levels.
• Partner with the General Manager to analyze ticket sales and event projections to determine staffing needs and point-of-sale coverage.
• Provide direction to department managers and follow up on assigned responsibilities.
• Conduct regular inspections to ensure quality, safety, and service standards are maintained.
• Ensure all required reports are completed accurately and submitted on time.
• Assist in developing and maintaining a strong and effective management team.
• Provide managers with clear expectations, guidance, and support to ensure successful performance.
• Participate in performance evaluations and provide recommendations for development and improvement.
• Assist with menu development, promotions, and marketing plans with department leaders.
• Maintain professional relationships with clients, show managers, vendors, suppliers, and guests to promote a positive image of the venue.

Qualifications:

• Preferably a Bachelor's degree with a minimum of 3-4 years management experience in the contract foodservice industry or 4-5 years in suites/premium operations in the sports and entertainment industry
• Unwavering commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of Legends and Executive Clients and Guests.
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
• Must be able to work in a team environment.
• Knowledge of accounting policy and procedures and understanding of P&L statements
• Detail-oriented and highly organized, with the ability to multitask and delegate responsibilities when necessary.
• Excellent written and verbal communication skills, with the ability to prioritize tasks in a deadline-driven environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to lead, motivate, and develop teams while promoting an inclusive work environment.
• Strong problem-solving skills with the ability to resolve issues effectively and professionally.
• Knowledge of retail point-of-sale (POS) systems, including operational procedures and policies.
• Ability to perform effectively under pressure for extended periods while maintaining professionalism.
• Availability to work extended hours, including nights, weekends, and holidays as business needs require.
• Practice safe work habits and follow all company safety policies, procedures, and regulations.
• Complete all required company-wide safety training and any additional job-specific safety training.

Compensation: Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions: Location: On Site: Grand Rapids Venues (Van Andel Arena, Acrisure Amphitheater, Amway Stadium)

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.