Blacksburg, VA - Runner - McClain's (28352)

Runner Position at McClain's in Blacksburg, VA

The Runner plays a vital role in ensuring efficient and seamless kitchen operations and exceptional guest service. This position is responsible for various tasks related to food preparation support, delivery, and maintaining a clean and organized dining environment. The Runner acts as a crucial link between the kitchen and front-of-house teams, contributing directly to guest satisfaction.

Key Responsibilities:

• Assist kitchen staff with basic food preparation tasks as directed.
• Expedite food orders from the kitchen to guest tables accurately and efficiently.
• Ensure all food is served according to established safety and quality standards, including maintaining proper temperatures.
• Proactively check in with guests to address any needs, take additional orders, and offer beverage refills.
• Promptly and efficiently clear tables of dirty dishes and utensils.
• Professionally and courteously respond to guest inquiries regarding menu items and ingredients.
• Communicate guest feedback and requests to relevant restaurant staff in a timely manner.
• Ensure families with young children are provided with appropriate menus and dining implements.
• Adhere to all hygiene and food safety regulations.
• Maintain the cleanliness and organization of assigned work areas.
• Perform other duties as delegated or directed by supervisory personnel.

Qualifications:

• Must be at least 16 years of age at the time of hire.
• Previous experience in an entry-level restaurant position is preferred.
• Demonstrated understanding of hygiene and food safety principles.
• Positive and proactive attitude.
• Strong multitasking and time management skills.
• Ability to work effectively under pressure and collaborate seamlessly with kitchen and front-of-house staff.
• Excellent verbal communication skills.
• Ability to maintain composure and professionalism in a fast-paced environment.
• Food handling certification may be required based on local regulations.

Essential Functions:

• Deliver food, beverages, and supplies from the kitchen to guest tables accurately and promptly.
• Assist servers and kitchen staff by transporting items, refilling beverages, and clearing dishes as needed.
• Maintain cleanliness and organization of service areas, including carts, trays, and storage areas.
• Communicate effectively with servers, kitchen staff, and management to ensure smooth operations.
• Stock and restock supplies as needed to support service flow.
• Follow proper safety and sanitation procedures at all times.
• Work independently or collaboratively to provide timely service and support guest satisfaction.

Physical Demands:

• Ability to stand and walk for extended periods during a work shift, with limited opportunities to sit.
• Frequent use of hands and arms to handle trays, plates, utensils, and other service items.
• Ability to bend, stoop, kneel, crouch, or reach as needed to access storage areas, service stations, or tables.
• Ability to move, lift, stock, and transport boxes, trays, or supplies weighing up to 35 pounds safely.
• Physical stamina to perform repetitive tasks and remain active in a fast-paced environment.
• Ability to work in environments with variable noise levels, temperatures, and lighting conditions.

These essential functions and physical demands are representative of the requirements necessary to perform this role. Employees must be able to carry out these functions with or without reasonable accommodation.