Client Services Coordinator

Job Description

Job Description

Location: Clayton, MO
Work Schedule: Hybrid
Pay Rate: $19.00–$20.00/hour
Contract Length: 8 months to start (Potential for extension or conversion to a permanent position based of performance)
Industry: Professional Information Services, Software & Business Solutions

Position Overview

The Fountain Group is hiring a Client Services Coordinator for a prominent global client providing professional information, software, technology, and workflow solutions to organizations across industries including legal and regulatory services, financial and corporate compliance, tax and accounting, healthcare, and business performance .

The organization supports professionals and businesses with technology-enabled tools, information services, research solutions, compliance resources, and workflow platforms designed to help customers manage complex business and regulatory requirements.

This position supports a customer-facing team in providing prompt, professional, and convenient service to assigned business clients. The role combines B2B client support, order management, invoicing, administrative coordination, and client follow-up .

Key Responsibilities

• Support the customer-facing team in delivering timely and professional service to assigned clients.
• Assist with back-end administrative tasks, including invoicing, sending data requests, and following up with clients .
• Proactively manage and track the order process from initiation through completion.
• Communicate with business clients regarding orders, documentation, outstanding information, and service requests.
• Maintain accurate client and order information.
• Coordinate with internal teams to help resolve customer questions and order-related issues.
• Quickly learn company products, services, and processes and apply that knowledge to client needs.
• Manage multiple priorities while maintaining accuracy and meeting deadlines.

Qualifications

• Associate’s Degree or higher required.
• Minimum of 1 year of business-to-business (B2B) client/customer service experience preferred.
• Strong customer service and professional communication skills.
• Ability to quickly learn new products, processes, and systems.
• Strong analytical and problem-solving skills.
• Excellent organizational, time-management, and multitasking abilities.
• Ability to independently manage priorities and follow up on outstanding items.
• Proficiency with Microsoft Office Suite , including Excel, Word, PowerPoint, and Outlook.
• Experience with invoicing, order processing, client coordination, account support, or administrative operations is a plus.

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The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.

Company Description

The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.\n