Carrier Management Specialist

Carrier Management Specialist Newark Newark Distribution Centre Permanent Full Time Grade 2 Salary - £28k- £30k depending on experience Shift Pattern - Monday to Friday Hybrid Responsibilities Gather and Analyse Data: Collect data from internal and external sources to measure the customer and cost impact of Lost in Transit and Failed Collections. Provide Recommendations: Use your findings to propose actionable improvements that benefit both the customer and the business. Generate New Insights: Explore innovative ways to use existing data or develop new insights that better reflect the customer experience. Support Operational Reporting: Assist the Outsource Operations Manager with preparing and maintaining key departmental reports. Challenge Carrier Discrepancies: Work on reclaiming costs from carriers when parcels are lost or collections fail, ensuring we protect our customers and bottom line. Strengthen Relationships: Help govern and enhance partnerships with carriers and 3PL providers by refining processes and driving efficiency. Qualifications Proven Experience in Administration: Recent experience in an administrative role, ideally supporting operational or supplier management functions with extensive knowledge of Microsoft Excel, PowerPoint and internal systems Strong Analytical Abilities: A track record of gathering, analysing, and interpreting data to drive decision-making. Advanced Excel Skills: Confident using spreadsheets and other tools to create reports, analyse trends, and manage data. Attention to Detail: Precision and accuracy in handling data, reporting, and identifying discrepancies. Effective Communication Skills: Experience presenting findings and recommendations to different stakeholders at all levels in a clear and concise manner. Problem-Solving Mindset: A proactive approach to identifying issues and providing innovative, data-backed solutions. Organisational Skills: Demonstrated ability to manage multiple priorities and deadlines while maintaining high standards. Customer-Focused Thinking: A commitment to enhancing the customer journey while driving cost efficiencies. Formal qualification (desirable) in Administration and Analytics, or relevant demonstrable experience. Benefits Performance related bonus Competitive pension scheme Product discounts on the latest tech A range of wellbeing initiatives #J-18808-Ljbffr Currys plc