General Manager - Medical Aesthetic Spa

Skin Concépt & Laser is an established, thriving medical spa on the Upper East Side. We're hiring our most senior on-site leader — a General Manager to lead the team, drive the business, and own its success.

This is a leadership role for someone who gets results through people. You'll build and coach a high-performing team, lead a strong sales culture, own the location's numbers, and run a smooth, well-systemized operation. You'll have real autonomy and the backing of an owner investing in the business's growth.

What success looks like: a confident, well-coached team that consistently hits its targets, a smoothly run operation built on clear systems, clients who keep coming back and refer their friends, and a healthy, growing business you lead with genuine ownership.

What you'll lead:

• Build, lead, and develop a high-performing team (~10–15 providers and front-desk staff)
• Drive a winning sales culture — lead conversion, cross-sell and up-sell, memberships, retail, and package renewals
• Own the location's performance and the key numbers
• Build the systems and operating rhythm — scorecards, reporting, team routines, weekly business reviews
• Deliver an exceptional client experience and own escalations
• Run a smooth operation — admin, vendors, inventory, and facility

What you bring:

• 8+ years in high-pressure, sales-driven, client-facing service businesses (medical aesthetics, hospitality, restaurants, hotels, fitness or health clubs), including 3+ years managing a team with real decision-making authority
• A people leader first, a sales leader, and a builder of process and routine
• A track record of owning and improving specific business metrics
• Familiarity with Boulevard, Podium, or similar booking and CRM systems
• A post-secondary degree is a plus, but not required

Compensation & benefits:

• $120,000–$140,000 base + quarterly performance bonus up to 20% (total potential ~$168,000)
• Employer-funded health allowance (ICHRA)
• Paid time off
• Treatment discounts.

To apply: send your resume and a short note about a team you led and a result you drove through them.