Food & Nutrition Hospitality Associate

Department 11903 Advocate Sherman Hospital – Food and Nutrition Status Part time Benefits Eligible Yes Hours Per Week 20 Schedule Details / Additional Information Position is 5 days a week, every other weekend and rotation holidays. Start time 4-8:30pm Pay Range $18.85 - $28.30 Major Responsibilities Accurately prepare, expedite, validate and deliver patient meals, nourishment, floor stock that meet patient and customer expectations, department standards and regulatory requirements. Assist the patient with menu selection/ordering as needed. Communicate the patient’s special meal requests or needs to the diet office. Deliver and retrieve meal trays within the designated time frame. Distribute patient meal trays; verify accuracy at point of service. Check parameters for patient verification. Assist the patient with opening containers, adjusting tray stand and removing lids as needed. Collect patient meal trays. Communicate patient needs to nursing. Communicate information about wrong or missing items to the kitchen. Complete daily cafe and/or trayline related activities as outlined in individual task sheets (e.g., wiping tables, restocking service stations, cleaning and maintaining assigned areas, dishroom related activities). Respond promptly to telephone pages. Maintain patient confidentiality during telephone communications and other discussions. Distribute patient menus according to respective patient diet as needed. Perform cash related activities including but not limited to cash collection, cash count reconciliation, accurate transaction input. Follow standardized recipes, production standards, food safety processes as applicable. Patient and Customer Satisfaction Demonstrates a commitment to meeting patient and customer expectations. Demonstrates a commitment to service through personal example and prompt follow‑up on opportunities to improve service. Demonstrates a “can do” attitude in all patient and customer interactions. Partners with hospital associates to meet patient and customer expectations for service. Rounds on patient weekly to determine overall satisfaction. Communications Demonstrates effective communication skills. Collaborates with hospital departments and fellow associates to meet patient and customer expectations for service. Demonstrates accuracy and clarity in both verbal and written communications. Demonstrates sound decision‑making; takes responsibility for decisions. Communicates pertinent patient and operational information to the appropriate resource for follow‑up. Demonstrates respect for the confidentiality of patient information. Maintains HIPAA standards during all communications. Safety and Sanitation Utilizes appropriate safety technique in the performance of duties. Uses correct body mechanics in the performance of duties. Practices safety and sanitation techniques that meet department standards and regulatory requirements. Utilizes chemicals according to department and manufacturer guidelines. Practices “clean as you go” in day‑to‑day task assignments. Department Standards Observes hospital/department guidelines concerning dress and display of name badge. Attends scheduled department meetings, in‑services and other meetings as scheduled. Provides a high‑quality dining experience to patients/customers that meets their nutritional requirements and service expectations regarding temperature, timeliness and food quality. Utilizes performance improvement processes to identify, assess and evaluate areas for improvement. Additional or other duties may be assigned based on daily needs of the department (e.g., diet office, trayline, dishroom, cafe). Education / Experience Required 6 months to 1 year experience in hospitality industry or customer service experience preferable. Knowledge, Skills & Abilities Required Ability to speak, read and write English clearly and proficiently. Ability to accurately count and perform basic mathematical functions. Ability to communicate effectively. Ability to relate to a diverse audience of individuals. Physical Requirements and Working Conditions Ability to walk for significant periods of time when going to patient’s rooms. Must stand or walk for long periods of time. Employees who work this position spend 100% of the time on their feet. May be exposed to a variety of disagreeable conditions and stressful situations. Moderate physical effort (lift up to 35 pounds and push up to 45 pounds of force). Ability to rotate positions throughout the department. Frequent bending, stooping, reaching, lifting, climbing, kneeling. Exposure to hazardous chemicals, sharp objects, heat, steam, refrigeration and freezer temperatures. Must be willing and capable of working in a fast‑paced environment. Ability to work flexible hours; evenings, weekdays, weekends and holidays. If position has direct patient care or direct patient contact, the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015: Ability to lift up to 35 pounds without assistance. For patient lifts over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case‑by‑case basis. Compensation Base compensation listed within the pay range based on qualifications, skills, relevant experience, and/or training. Premium pay such as shift, on‑call, and more based on job details. Incentive pay for select positions. Opportunity for annual increases based on performance. Benefits Paid Time Off programs. Health and welfare benefits such as medical, dental, vision, life, and short‑ and long‑term disability. Flexible Spending Accounts for eligible health care and dependent care expenses. Family benefits such as adoption assistance and paid parental leave. Defined contribution retirement plans with employer match and other financial wellness programs. Educational Assistance Program. Eligibility for programs listed above may depend on your FTE or status (e.g., full‑time, part‑time, per diem, temporary, etc.); please ask a recruiter for more information during an interview. #J-18808-Ljbffr Hugh Chatham Health