Risk Analyst
Temporary
Kforce has a client that is seeking a Risk Analyst in Atlanta, GA. Responsibilities:
- Investigative Resolution: Manage 50+ complex inbound inquiries daily, performing deep-dive investigations into merchant accounts to resolve fraud alerts and financial discrepancies
- Risk Mitigation & Decisioning: Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
- High-Stakes De-escalation: Serve as a calm, empathetic voice for merchants facing stressful financial holds, turning difficult conversations into professional, resolution-based experiences
- Strategic Documentation: Maintain meticulous records of investigations and actions taken, ensuring all steps meet internal Standard Operating Procedures (SOPs)
- Continuous Improvement: Collaborate with cross-functional teams to report new fraud trends and suggest optimizations for our risk detection tools
- A Bachelor's degree in Finance, Accounting, Criminal Justice, or Risk Management is highly preferred
- Certified Fraud Examiner (CFE) certification is a plus
- 2+ years of experience in a call center setting, focused on areas such as financial risk management, fraud prevention, payments/merchant service processing, banking operations, or fintech
- Proficiency with G-Suite and other relevant software applications-Experience with Salesforce, LexisNexis, or specialized Fraud platforms
- Strong commitment to customer service and customer empathy
- Demonstrated efficiency and a strong work ethic when handling inbound phone queues
- Excellent prioritization skills to meet Service Level Agreements (SLAs) and performance metrics
- Exceptional analytical and critical thinking abilities, with a keen eye for detail
- Strong organizational skills, capable of managing multiple tasks simultaneously
- High integrity and ethical standards in all work performance
- Effective collaboration and teamwork skills
- Eagerness to learn and adapt to new technologies and processes
- Ability to efficiently navigate multiple systems and tools while assisting merchants in real-time
Vacancy posted 14 days ago
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