FRONT DESK AGENT

Front Desk AgentBe the First Hello and the Reason Guests ReturnThe Darling Group, operator of Darling Hospitality, is a fourth-generation, family-owned company with a hospitality legacy dating back to 1929. That history represents more than longevity, it reflects stability, opportunity, and a genuine commitment to the people who create memorable guest experiences every day.Why You'll Love Working HereWe know exceptional service starts with a supported team. As a Front Desk Agent, you'll enjoy:Flexible scheduling to support work–life balancePerformance bonuses that recognize reliability and service excellenceReferral bonuses up to $350 - bring great people, earn extra incomePaid career development training & certificationsPaid sick time after 90 daysPaid compassion leaveEligibility to earn paid vacation time after one year of employment401(k) with company match after one yearTravel perks with discounted hotel staysTeam member appreciation events throughout the yearAbout the RoleFront Desk Agents are the face of the hotel and the heartbeat of the guest experience. You'll create strong first impressions, support guests throughout their stay, and help extended-stay travelers feel truly at home.Responsibilities include:Welcoming guests and handling check-ins and check-outs with accuracy and warmthServing as the primary point of contact for guest questions, requests, and concernsSupporting extended-stay guests with packages, local recommendations, and on-site amenitiesManaging reservations, changes, and future bookings using Hilton systemsResolving guest concerns professionally and escalating when appropriateCoordinating with Housekeeping, Maintenance, and leadership to ensure guest needs are metMaintaining lobby cleanliness and presentation standardsUpholding brand, safety, and confidentiality standards at all timesWhat We're Looking ForAvailability to work weekends and holidaysStrong communication and customer service skillsComfort using computers and basic office softwareAbility to handle cash and payment transactions accuratelyA professional appearance and service-focused mindsetThe ability to stay calm, friendly, and solution-oriented in a fast-paced environmentAttention to detail and pride in creating positive guest experiencesWhy Darling Hospitality?Because we invest in our people. Many of our team members build long-term careers with us because they feel supported, recognized, and valued. If you're looking for a role where your personality, professionalism, and service skills truly matter, this is it. Water Wizz