Associate Customer Support Representative (Part-Time)

At DaySmart, we invest in people who are curious about what’s next — for themselves and for the business. From skill-building and cross-functional projects to lateral moves that open new doors, growth here is shaped by you and genuinely supported. Your path is yours to define. DaySmart is built on the belief that great work starts with genuine people. We celebrate individuality because we know diverse perspectives, real voices, and authentic collaboration are what make our products — and our team — genuinely great. More about DaySmart We are driven and guided by our four core values, which inform how we show up for one another and our customers. When we lead with our values, our customers thrive, and that’s what drives everything we do. Our CUSTOMER IS OUR PRIORITY We act on our CURIOSITY We all CONTRIBUTE TO THE WIN Your safety is important to us! We’ve recently identified an increase in fraudulent activity targeting individuals who have applied to positions at DaySmart. Please note that any legitimate communication regarding your application will comeeither from an official DaySmart email address (ending in @daysmart.com ) ordirectly through our Applicant Tracking System, ClearCo . Everyone is Welcome: DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender or gender identity, sexual orientation, national origin, disability, age, or veteran status. Associate Customer Support Representative (Part-Time) DaySmart is a provider of business management software that specializes in providing scheduling and workflow solutions to businesses around the world. We provide award-winning business software to thousands of users in a variety of industries. DaySmart Beauty is a trusted partner to salons, spas, and tattoo studios, delivering innovative, cloud-based business management solutions backed by more than 20 years of industry expertise. Our platforms make it easy to manage scheduling, process payments, communicate with clients, and run marketing campaigns. By simplifying daily operations, DaySmart Beauty empowers professionals to save time, reduce no-shows, and focus on what matters most: their craft, their clients, and growing their business. We’re actively growing our DaySmart Beauty Support team to strengthen our omni-channel coverage and deliver exceptional support when and how our customers need it most. This role is ideal for someone who thrives in a phone-first, fast paced support environment, enjoys solving problems in real time, and is confident guiding customers through DaySmart Beauty’s software with clarity and warmth. You’ll primarily work a Monday–Friday schedule, with rotating weekend and holiday coverage as part of a collaborative team, ensuring consistent, high-quality support across phone, chat, and email. As we continue to build and evolve our support model, this role offers the opportunity to make a meaningful impact on both the customer experience and how our support operations grow. Note: This is a part-time position, with an expected schedule of 25 hours per week. Responsibilities: Provide superior customer service to DaySmart customers via phone, chat, and email. Field trouble-shooting questions with an emphasis on inbound/outbound phone channels, chat, and email regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels. Field general use questions about our software and additional services. Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites. Assist in exporting existing customer data for our database conversion team and assist in importing the converted data into the customer’s software. Participate in daily departmental meetings communicating recent customer’s issues and concerns. Communicate possible software bugs and customer-specific database issues to senior teammates and management. Special projects assigned as needed (For example: mobile app testing, beta version testing, customer follow-up in response to reviews, database conversion, etc.) Ability to be on call on holidays and weekends. Hours This is a part-time position, with an expected schedule of 25 hours per week. Our support hours are Monday through Friday, 9 AM to 7 PM ET, and Saturday, 9 AM to 5 PM ET. Our busiest period is 10 AM to 3 PM ET, and most shifts will be scheduled to cover it. Monday through Friday : Core shifts run approximately 10 AM to 3 PM ET, with occasional shifts from 2 PM to 7 PM ET. Weekend rotation : Saturday coverage is on a rotational basis. When it’s your weekend, Saturday shifts are typically longer than weekday shifts, and you’ll have shorter weekday shifts in exchange. Flexibility : This role is built around flexible coverage. Extra hours are offered when teammates are out or call volume is high, usually with about two weeks’ notice. Holiday coverage : Part-time team members are expected to cover holidays on a rotating basis. What We Expect to See: Proficient in using Windows and Microsoft Office Suite. Prior technical support experience (ideally in the SaaS space). 1 year of experience in a customer-facing role providing support via phone, chat, and/or email Must be available to work a standard 5-hour shift during the hours of 9 AM EST to 7 PM EST. Must be available to provide weekend and holiday support on a rotating on-call schedule Excellent written and verbal communication skills. Strong problem-solving skills. Ability to adapt quickly. What We Like to See: Tinkering mindset. Ability to work on Saturday. Former Geek Squad or similar experience. Eagerness to learn and grow. Passion for helping others. Passion for technology. The pay rate for this role is $20.20 per hour, payable bi-weekly. This position is non-exempt. What We Offer Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more! 401k plan with company match on your contributions. Open PTO and a generous paid holiday schedule. Supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid. Opportunities to ensure you are always learning and growing. How You Will Work This will be a US based position. We offer flexible work arrangements including fully remote, in person or hybrid opportunities. For those looking to work in person, we have physical offices in the following cities: Wayne, PA Austin, TX Many DaySmart employees primarily work from home, and our teams are structured to operate efficiently in a distributed environment. While we don’t always share a physical office, we work together closely through remote collaboration practices. We maintain a highly collaborative culture and expect all employees to actively participate in meetings, discussions, and team interactions. This includes joining scheduled video calls with cameras on, contributing to conversations, and being fully present. We believe that strong communication and visual connection are essential to maintaining alignment, accountability, and trust across our teams. At DaySmart, working remotely comes with the responsibility to show up, engage, and collaborate with intention. Your safety is important to us! We’ve recently identified an increase in fraudulent activity targeting individuals who have applied to positions at DaySmart. Please note that any legitimate communication regarding your application will come either from an official DaySmart email address (ending in @daysmart.com) or directly through our Applicant Tracking System. Please refer to DaySmart Privacy Policy to learn more about how we are committed to respecting your privacy and the security of your personal information. DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status. How We Support You Great work starts with feeling taken care of. At DaySmart, we invest in our people through a holistic approach to rewards and well-being — competitive benefits, open PTO, flexible work, and autonomy to manage your time with trust. But support here goes beyond the day-to-day. When life’s harder moments arise, we’re committed to showing up for our people with compassion and care. Work Life Balance Open PTO and a generous paid holiday schedule. Remote & Flexible Work Flexible work arrangements tailored to your role and region. Growth Opportunities to ensure you are always learning and growing. Health and Wellness Benefits Comprehensive health and wellness coverage tailored to your region. Wellness Stipend Monthly allowance to spend on your wellbeing. Retirement Retirement savings with company contribution. Employee Spotlight “For me, seeing the impact of the work my team and I do is what motivates me. When something we build actually improves the product or makes thing easier for customers, it makes me want to keep pushing things a bit further.” Sr Software Engineer “Honestly, the people are the best perk of working at DaySmart. The vast majority of everyone I interact with everyday want to do a good job. It doesn’t seem profound but that’s simply not the case at every company. I know we’re lucky to have that here and I don’t take it for granted.” Director, Provider Experience “I’m motivated by the passion and compassion me and my team all share towards helping clients and their pets in a very real way, not just because its out job.” Assoc Customer Support Rep “The culture of trust and collaboration are perks of working at DaySmart. People are always willing to help, share ideas, and support each other across teams. It creates an environment where everyone can learn, grow, and make a meaningful impact.” How We Work At DaySmart, how we work is as intentional as the work itself. Here is what that looks like in practice. Globally Connected Our team spans the US, UK, and beyond — but no matter where you are, you are never working in isolation. We are connected by a shared way of working, not a shared office. Own Your Responsibilities No matter where our teammates are in the world, we work the same way — by owning our responsibilities with trust at the center. Real Autonomy & Flexibility We believe people do their best work when they’re clear on what they own and have real autonomy and flexibility in how they work. Accountability Ownership is backed by a culture of accountability — we hold ourselves and each other to a high standard because the work and the people doing it both matter. Collaboration and genuine care for each other are not just values we talk about — they are what makes trust sustainable and connection real. Balance Balance comes naturally when trust is the foundation. How We Connect Connecting with intention is how we show up for each other. At DaySmart, we’ve built a culture around genuine collaboration—and we believe that the more human we can make our interactions, the better we work together. Whether you’re in one of our metro hubs or working from anywhere in the world, we create opportunities to connect with purpose, build relationships, and feel part of something bigger. One Global Community Work with Smarties across teams, locations, and countries. Virtual Connections Events and shared experiences bring our global community together—wherever you work. Come Together In-person meetups create meaningful moments and strengthen relationships beyond the screen. Everyday Collaboration We make space for conversation, recognition, teamwork, and a little fun along the way. Join Our Team! If you’re ready to join a growing SaaS company that values connection, prioritizes your well-being, and supports your growth, DaySmart is where you’ll succeed. Let’s grow together. #J-18808-Ljbffr