Customer Service Rep - Waltham 2026

Objective

Do you care about environmental sustainability and eager to make a positive impact? U.S. Environmental Rental Corporation, a leader in environmental testing equipment rentals, is seeking a dedicated and friendly Customer Service Representative to join our team.

Overview

At USERC, service is not only at the heart of our product, but also what distinguishes us from the competition. We pride ourselves on being responsive to our clients' needs. Therefore, CSR's must be friendly, diplomatic, and organized. They are expected to work with our clients, as well as other associates throughout our organization, to ensure that orders are filled accurately and in a timely manner. A positive attitude and enthusiasm to learn about our equipment, including specifications, applications, and maintenance, is a must for all Customer Service Representatives.

Essential Responsibilities
• Provide outstanding customer service: You will provide friendly, knowledgeable, and prompt assistance to clients by answering incoming calls and emails while promptly addressing all inquiries, concerns, and requests.
• Process rental and sales orders: Utilizing our rental software, Alert IMS, you will process clients' rental orders, ensuring that all necessary information has been collected and documented. This includes changes to existing orders such as cancelations, additions, subtractions, transfers, and stop rentals.
• Assist clients with product selection: You will provide recommendations, explain technical specifications, and address any client questions or concerns.
• Troubleshoot and resolve issues: In the event of equipment malfunctions, delivery delays, or other challenges, you will proactively work to resolve client issues.
• Maintain accurate records: You must update client information, rental contracts, and order client details in our rental database, Alert IMS, as well as share any necessary information with other departments.
• Encourage a positive work environment: It is important to work collaboratively and treat all team members fairly and respectfully while working towards constructive solutions.
• Company-wide communication: Communication is vital to any company's success. It is imperative that all essential and vital information be shared with our technicians, salespeople, purchasing and delivery/shipping teams via appropriate communication protocols, which may include including face-to-face discussions, inter-office phone calls, email, or video conferencing.
• Follow-up: It may be necessary to follow-up with clients. It is critical to be thorough and timely when communicating with clients concerning their contacts, accounts, or other specific details.
• Staying current: Proper training will be provided by the company. However, it is incumbent upon all employees to ensure they competently understand the materials as well as invest the time and energy to upgrade their knowledge as the company integrates new technologies.
• Other responsibilities: Regardless of any employee's position or title, from time to time it may be necessary to assist with other assignments that may or may not be related to one's function. Therefore, we ask that all USERC employees agree to perform all reasonably assigned tasks.

Qualifications & Requirements

• Excellent communication skills
• Strong problem-solving abilities
• Customer-centric approach
• Detail-oriented and organized
• Adaptable with multitasking abilities
• Willingness to learn and acquire technical knowledge
• Familiarity with Microsoft Office products: Word, Excel, and Outlook
• High school diploma

Preferred Experience, Skills & Abilities

• Customer Service experience preferred but not required.
• Experience with and/or enthusiasm to learn about environmental technology and applications.
• Experience with and/or enthusiasm to learn about the environment and/or environmental justice.

Job Information

Reports To:

Customer Service Manager (Office Manager) (Site Director)

Position Type:

Nonexempt

Full-time / part-time

Fulltime

Travel Required:

Not Applicable

Level / Salary Range:

$22/hr.

Level

Entry level

This position is part of our flexible work team. All flexible work team members must be willing to receive cross-training and be able to perform the essential tasks of other flexible work team positions when reasonably requested.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Legal Disclaimer: This document is intended for informational purposes only and does not constitute legal information or advice. This information and all HR Support Center materials are provided in consultation with federal and state statutes and do not encompass other regulations that may exist, such as local ordinances. Transmission of documents or information through the HR Support Center does not create an attorney-client relationship. If you are seeking legal advice, you are encouraged to consult an attorney.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.