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Front Desk Associate

CLUB4 Fitness

Front Desk Associate

Trussville - Trussville, AL 35235

Overview

Position Type Part Time

Description

Reports to: General Manager Front Desk:

Job Summary

The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.

Responsibilities of Front Desk Associate

  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the PEAK/ABC IGNITE purchasing system.
  • Assist with the new membership signing-up process.
  • Take prospective members on tours of the Club facility.
  • Update member account information, as needed.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
  • Assist in maintaining the neatness and cleanliness of the Club.
  • Complete daily Club cleaning assignments.
Qualifications

Qualifications/Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is an absolute must!
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
  • Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • CPR / AED certification preferred.
  • Physical Demands
    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.
    • Must be able to occasionally lift up to 50 lbs.
    • Regular exposure to certain chemicals related to cleaning products.
Vacancy posted 4 days ago
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