Processing Assistant

Position Summary

The Franklin County Department of Social Services is looking for a proactive, organized Processing Assistant III to be the administrative backbone of our agency. In this crucial role, you will manage vital records, coordinate fast-paced workflows, and ensure local families receive the timely, accurate assistance they deserve. If you have exceptional administrative skills, a sharp eye for detail, and a passion for public service, bring your talents to Franklin County and help us deliver excellence to our community every day. Compensation: $32,799-$36,079 To Be Determined Based on Experience and Qualifications Benefits: Franklin County offers a competitive benefit package designed to encourage and support your health, well-being and productivity. Benefit options include medical and dental insurance; elective supplemental insurance options such as short-term disability, vision, and voluntary term life; local government retirement; 401(k) with a 4% employer contribution (no employee match required); generous paid leave that includes 13 county-observed paid holidays per year; an employee wellness program inclusive of a county sponsored gym and an employee assistant program.

Essential Duties and Responsibilities/Knowledge, Skills, Abilities

Public Contact Answering telephone and greeting visitors; providing general program information; typing documents; preparing and maintaining files and records. Acts as receptionist; greets visitors; answers telephone; provides Information; forwards calls to appropriate party; assists the public with the completion of standardized records or documents; directs visitor to appropriate division. Visitors, other county agencies to deliver or collect materials. Records and Reports Enters a variety of data into the computer; prepares reports and logs, screens, verifies and reconcile data; sorts, indexes and maintains files; maintains records on customer requests. Composition Types a variety of documents including correspondence, list, labels, reports, memorandums, etc.; checks items for clerical accuracy and completeness. Office Equipment Operation Operates a variety of standard office equipment. Mail Receives, sorts, processes and distributes incoming and outgoing mail. Knowledge, Skills, and Abilities General knowledge of office or work unit procedures, methods and practices. General knowledge of and ability to use correct spelling, punctuation and specialized vocabulary; ability to proofread. General knowledge of office accounting and record keeping procedures, mathematics and their application in the work environment. Ability to learn and apply a variety of guidelines applicable to the work process. Ability to use a variety of office equipment. Ability to work with people with courtesy and tact in performing public contact duties. Ability to record and compile information based on general guidelines. Ability to balance and reconcile figures. Ability to screen communications based on predetermined guidelines. Ability to gather and give information and instructions regarding the work process and procedures. Ability to learn to use specialized office equipment. May require the ability to coordinate the work of other support staff, student workers or volunteers.

Desirable Education and Experience

Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.

Other Information

Possession of a valid NC driver's license upon hire.