Assistant Branch Manager

Assistant Branch Manager

Publix Employees Federal Credit Union (PEFCU) was established over 60 years ago to provide financial services with lifetime value to Publix Super Markets, Inc. employees and their families.

The key purpose of this position is to assist the Branch Manager in leading a team of associates in providing exceptional member service while meeting the strategic objectives of the credit union. This includes participating in the oversight of day-to-day operations, sales and service initiatives, business development activities, and associate development.

What you will do…

Coaching and Development; this includes:

• Assist the Branch Manager with effectively hiring and managing branch staff, with a strong focus on the growth and development of associates through consistent and positive coaching.
• Ensure all operation, regulatory, and branch policies and procedures are followed.
• Ensure employee coverage for all PEFCU functions each day during hours of operations. Assisting Branch Manager with Sales and Service; This includes:
• Ensure exceptional service delivery by holding associates accountable for attracting, retaining, and strengthening member relationships by offering products and services that best align with the members' needs.
• Strong understanding of Products and Services to assist in recommending appropriate products and services to members.
• Understanding and ensuring staff understanding of applicable procedures.
• Quickly and effectively responding to member complaints and concerns.

Assisting Branch Manager with Operational Oversight; this includes:

• Overall security of the office, staff, physical assets, and member non-public information (NPI).
• Planning and conducting branch meetings as needed
• Overseeing day-to-day tasks of branch employees and understanding those tasks in order to fill in for any position when needed.
• Identify redundancies and inefficiencies in branch tasks to make appropriate recommendations for improvement.
• Responding to alarms after hours and/or weekends.
• Assist with conducting required branch audits.
• Review check holds and provide guidance on check holds, releasing, extending, etc.
• Provide notary and Medallion Signature Guarantee services.
• Perform overrides on restricted accounts.

What you need....

• 3-5 Years experience working as a Personal Banker/Member advocate or relevant role in a credit union or bank.
• Previous management experience in a bank or credit union preferred.
• Bachelor's degree or equivalent relevant experience
• Committed to providing an exceptional member service experience
• Focused on reaching and completing tactics to achieve a desired outcome within set timeframes
• Ability to understand differences and drives to consensus, while considering all viewpoints
• Ability and willingness to quickly adjust to new situations, circumstances, and environments.
• Ability to make decisions in the best interest of the member and organization based on research, collaboration, and previous experience.
• Ability to solve complex problems quickly and effectively using analytical and collaborative approaches.
• Ability to manage the people, process and technology needed to adapt to change.
• Ability to effectively communicate, interact and work with individuals and groups.
• Ability to list tasks into the most efficient and effective order for critical success

What's in it for you…

• Competitive pay
• Pay for performance incentive program
• Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!
• Stellar benefits/perks
• Work/life balance

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.