Bell Attendant - Soho House New York

At Soho House the Bell Attendant is often the first point of contact for all members and guests. As the Bellman you will perform responsibilities such as welcoming, assisting and supporting all guests in an elevated but approachable manner. The Bellman is expected to greet guests upon arrival, handle luggage and bulky items, be knowledgeable about Soho House, various amenities and services, and act as a helpful and attentive liaison between staff, members and guests. A successful Bellman will have acute organizational and communication skills, a friendly disposition, and willingness to help, as well as the opportunity for a little heavy lifting. In this role, you will work closely with internal staff to meet the needs of guests and help create and maintain a refined Soho House guest and member experience. Main Duties Conduct bell service responsibilities such as luggage service upon guest and member arrival and departure, luggage storage, message service delivery, parcel and mail hand‑over and other related tasks. Welcome members and guests by opening the entrance door and the car door, assist with luggage, unload car and deliver to guest room following check‑in. Greet all guests, patrons and members in a professional, appreciative and approachable manner; address the guest by name when possible, hold the lift for guests and provide property information. Attend daily team meetings to understand and update any changes to hours or operations, F&B outlets, amenities and any private events that may limit access to specific areas of the property. Act as a brand ambassador and discuss diverse products, services and amenities as well as upcoming events and promotions. Serve as an extension of the sales team to increase and maximize revenue streams through conversations and relationship building with members, guests and patrons. Arrange car service, transportation or suggestions in neighboring communities. Maintain the counter and surrounding environment to meet Soho House standards and health & safety guidelines set to protect all staff, members and guests. Maintain a professional image while on duty with well‑groomed hygiene and prescribed uniform. Perform other duties as assigned by supervisor or manager. Required Skills/Qualifications At least 1 year in a similar role or customer‑facing position. Detail‑oriented with proven ability to multitask in a fast‑paced and demanding environment. Excellent listener who can follow instruction and execute results in a well‑organized and efficient manner. Flexible schedule and ability to work nights, weekends and holidays when needed. Physical Requirements Must be able to seize, grasp, turn and hold objects with hands. Must be able to work on your feet for at least 8 hours. Fast‑paced movements are required to move between parts of the club. Must be able to move, pull, carry or lift at least 50 pounds. Occasionally kneel, bend, crouch and climb as required. Benefits Health Care + 401K: Full‑time employees are eligible for full benefits; medical, dental and vision as well as a retirement fund with a 2% match. Paid Time Off: Full‑time employees have sick days and vacation days. Career Development: Opportunities to progress domestically or internationally as well as managerially or technically. Soho Impact: Empowering the Soho House Community to make positive change through mentoring, apprenticeship, local outreach and sustainability. Learning & Development: Extensive internal and external courses available for all employees. Cookhouse & House Tonic: Monthly calendars of trips, trainings and events available to all. Team Events: Monthly fitness sessions, cinema screenings and art classes; events are sign‑up available. Team Meal: While on duty at Houses & Restaurants, a substantial meal is provided free of charge while on duty. In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range

$23—$23 USD

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